EMAIL AND PRODUCT KEY

[justcarrie2]

Hello,  

I purchased all three of the Affinity products but haven't installed them until recently.  

I installed but when it came to verifying the email and product key it wouldn't let me PASTE either of them.  I clicked to paste both but nothing happens or even the Validate Product Key button. Just nothin'. 

Now what? 

Thanks, 

Carrie

[walt.farrell]

Welcome to the Serif Affinity forums.

Perhaps you haven't actually copied either of them as text?

As a last resort, you could type the information.

[Ron P.]

Some apps don't accept using a mouse, right-click copy/paste, but will allow the CTL+C/CTL+V copy and paste. Then some you must manually enter the info using the keyboard.

[PaulEC]

Long shot, but I have found that sometimes it helps to paste into Notepad (or a similar text editor that gets rid if any formatting,) and then copy and paste from there into the input field.