ginaswindow Posted February 17, 2022 Share Posted February 17, 2022 I am unable to register my Affinity Designer app on my Windows computer. After purchasing it, it offered me some free content after I register. There was an error and at sign in it said to Try later. I tried again today and still same response. Quote Link to comment Share on other sites More sharing options...
Komatös Posted February 17, 2022 Share Posted February 17, 2022 Hello @ginaswindow Start the app as administrator. Hold Shift + CTRL and start the app. ginaswindow and GaryLearnTech 1 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
susheel_1c Posted February 17, 2022 Share Posted February 17, 2022 I am having the same issue, Unable to register Quote Link to comment Share on other sites More sharing options...
Komatös Posted February 18, 2022 Share Posted February 18, 2022 11 hours ago, susheel_1c said: I am having the same issue, Unable to register Have you tried my suggestion? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
ImLadyFate Posted February 18, 2022 Share Posted February 18, 2022 Thank you Komatös ! I just bought Publisher and was getting the same error, so I did as you suggested. I closed the app, held down shift and ctrl, then relaunched app. I was then able to register. Quote Link to comment Share on other sites More sharing options...
Washishu Posted February 19, 2022 Share Posted February 19, 2022 This is an Affinity problem. There are other thread going back some considerable time about this, with APhoto, ADes and APub. I bought ADes yeaterday from the site and have the same issue—so do many, many others. You are not alone. Appears also to be different between Windows and Mac. Quote Link to comment Share on other sites More sharing options...
meynardo Posted February 20, 2022 Share Posted February 20, 2022 thanks @Komatös for that advice. Running as administrator made Register work. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 21, 2022 Staff Share Posted February 21, 2022 On 2/19/2022 at 10:04 AM, Washishu said: This is an Affinity problem. There are other thread going back some considerable time about this We have confirmed previously that this started just after Christmas of 2021 due to an internal web certificate change. This issue is fixed in the next update for both Windows and Mac - however there are workarounds for both platforms offered here on the forums. If you are using Windows, please restart the app as an Administrator, as outlined above. If you are using Mac, please see the below response to yourself in another thread: I hope this helps! Quote Link to comment Share on other sites More sharing options...
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