lesbillbell Posted March 28, 2022 Author Share Posted March 28, 2022 Hello again @Callum I have made the video and am uploading it now to the Dropbox link you gave me before called 'Original File from Les' Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 28, 2022 Staff Share Posted March 28, 2022 15 minutes ago, lesbillbell said: Hello again @Callum I have made the video and am uploading it now to the Dropbox link you gave me before called 'Original File from Les' Thank you i'll pass this on to our QA team, just to clarify one final time as its not shown in the video. If you try to reposition one of the images that has moved does the app crash? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 28, 2022 Author Share Posted March 28, 2022 @Callum Absolutely, yes it does. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 28, 2022 Author Share Posted March 28, 2022 Hi @Callum I am also uploading to Dropbox the file used in that video, which is derived from an original .afpub file I sent before created in version 1.9 - but the file is still crashing in 1.10. And I attach today's crash reports. Thank you for your attention to this issue. 47e25f23-8b58-47ee-a695-e2221fee1cc1.dmp 831137a6-4307-4c63-b5a0-5cec66caa349.dmp Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 28, 2022 Author Share Posted March 28, 2022 I regret to say, @Callum that I have reproduced the crash behaviour with version 1.10.5 and with a new file created in version 1.10.5. I admit I was using the program rather roughly but it shouldn't happen. I think it is may be due to inserting large photos with very high dpi and scaling them down. I have a video of it. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 30, 2022 Author Share Posted March 30, 2022 On 3/28/2022 at 10:01 PM, lesbillbell said: I regret to say, @Callum that I have reproduced the crash behaviour with version 1.10.5 and with a new file created in version 1.10.5. I admit I was using the program rather roughly but it shouldn't happen. I think it is may be due to inserting large photos with very high dpi and scaling them down. I have a video of it. Embedded images rather than linked ones @Callum Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 30, 2022 Staff Share Posted March 30, 2022 Hi Lesbillbell, The latest file you have sent seems to be from after your images have moved as attempting to move any of them crashes the software if possible could you provide a copy of it prior to the images moving on re-open and a copy of one of the images you are adding so I can recreate your workflow here? Thanks for your continued patience C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 30, 2022 Author Share Posted March 30, 2022 41 minutes ago, Callum said: if possible could you provide a copy of it prior to the images moving on re-open and a copy of one of the images you are adding so I can recreate your workflow here? Hi @Callum I do not have a copy of a previous version of the file but I dare say I could create a new file and reproduce the error. However the file the new incidental marshman.afpub did have 'save history with document' enabled so please could your team start work with that? Did I upload that? I can upload the video of it crashing, I don't think I have done so yet. It looks very like the file created in 1.10.4, but was newly created in 1.10.5 by importing the same word document. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted April 18, 2022 Author Share Posted April 18, 2022 Hello @Callum, I did not receive a reply to my post of March 30th. Please could I have an update? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted April 18, 2022 Share Posted April 18, 2022 Your dmp files both indicate the same crash in libStory.dll due to a read access violation here. - That won't tell you here much, but the Affinity DEV & QA team can probably make more out the stackwalk then. Quote Operating system: Windows NT 10.0.22000 434 CPU: amd64 family 6 model 142 stepping 11 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x28 Process uptime: 35 seconds Thread 0 (crashed) 0 libStory.dll + 0x2233bb rax = 0x00000092a1bfdbb0 rdx = 0x0000000000000001 rcx = 0x0000000000000000 rbx = 0x00000092a1bfdbb0 rsi = 0x0000000000000000 rdi = 0x0000025e4c0c52c0 rbp = 0x00000092a1bfdc00 rsp = 0x00000092a1bfdad0 r8 = 0x0000000000000000 r9 = 0x0000000000000001 r10 = 0x0000025611960000 r11 = 0x00000092a1bfdae0 r12 = 0x0000025e4c42e2a0 r13 = 0x0000000000000000 r14 = 0x0000025e4c48cdd8 r15 = 0x0000025e4b756080 rip = 0x00007fffd7cf33bb Found by: given as instruction pointer in context 1 libpersona.dll + 0x20de855 rbp = 0x00000092a1bfdc00 rsp = 0x00000092a1bfdb00 rip = 0x00007fff64cbe855 Found by: stack scanning 2 libpersona.dll + 0xea3aa95 rbp = 0x00000092a1bfdc00 rsp = 0x00000092a1bfdb30 rip = 0x00007fff7161aa95 Found by: stack scanning Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
lesbillbell Posted April 18, 2022 Author Share Posted April 18, 2022 1 hour ago, v_kyr said: Your dmp files both indicate the same crash in libStory.dll due to a read access violation here. - That won't tell you here much, but the Affinity DEV & QA team can probably make more out the stackwalk then. Thanks - but when will the QA team come out of their burrow and tell me their findings, @Callum? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted April 18, 2022 Share Posted April 18, 2022 6 minutes ago, lesbillbell said: Thanks - but when will the QA team come out of their burrow and tell me their findings, @Callum? For sure not on the free working day on easter monday! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
lesbillbell Posted April 18, 2022 Author Share Posted April 18, 2022 39 minutes ago, v_kyr said: For sure not on the free working day on easter monday! Granted, @v_kyr but I've been waiting for them since before 30 March. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted April 18, 2022 Share Posted April 18, 2022 50 minutes ago, lesbillbell said: Granted, @v_kyr but I've been waiting for them since before 30 March. Can't tell, they might have just forgotten to look after it, due to other common daily work, or maybe some people are on vacation etc. - All in all I don't know how their ticket system & todo lists look like. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Staff Callum Posted April 19, 2022 Staff Share Posted April 19, 2022 Hi Les, apologies again for missing this one I'll chase this up with our QA team tomorrow and update you. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted April 19, 2022 Author Share Posted April 19, 2022 Many thanks, @Callum. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted April 20, 2022 Staff Share Posted April 20, 2022 21 hours ago, lesbillbell said: Many thanks, @Callum. I've just spent an hour with a senior member of staff looking into this issue and unfortunately we have had no luck finding a solution we are escalating this up the chain so hopefully I should have an answer for you soon. I'll do my best to provide a daily update on our progress with this here in this thread. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted April 20, 2022 Author Share Posted April 20, 2022 Thanks again @Callum Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted April 20, 2022 Staff Share Posted April 20, 2022 4 minutes ago, lesbillbell said: Thanks again @Callum In order to help our QA team understand how this file got into this state. Are you able to easily replicate this each time with a brand new document? If so would you be able to provide a screen recording demonstrating the entire process of recreating this issue? I think without this information it's going to be very hard for us to diagnose the cause of this issue. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted April 20, 2022 Author Share Posted April 20, 2022 I'm sorry, @Callum I think you asked me that before. Yes I will try to do so within the next 24 hours. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted April 20, 2022 Staff Share Posted April 20, 2022 2 minutes ago, lesbillbell said: I'm sorry, @Callum I think you asked me that before. Yes I will try to do so within the next 24 hours. I think the recording provided in the past starts with a pre-made file as opposed to starting one from scratch at least as far as I can see from the video uploaded to our DropBox last. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted April 20, 2022 Author Share Posted April 20, 2022 That is correct @Callum. I understand what you require. Can a thread like this be renamed, as its name refers to 1.10.4 and I found the issue on 1.10.5 also? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted April 21, 2022 Staff Share Posted April 21, 2022 17 hours ago, lesbillbell said: That is correct @Callum. I understand what you require. Can a thread like this be renamed, as its name refers to 1.10.4 and I found the issue on 1.10.5 also? Done Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted April 25, 2022 Author Share Posted April 25, 2022 On 4/21/2022 at 10:44 AM, Callum said: Done Thank you @Callum. Sorry I have not made the video yet, but I will get round to it! Thank you for your patience. Callum 1 Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted May 10, 2022 Author Share Posted May 10, 2022 Dear @Callum I no longer have the time or energy for this. I have quite forgotten how, exactly, I imported the content and made it autoflow correctly. If I can't even reproduce that, I can't go go on to the photo problem. If you want to improve your product, and the information I have already given is not enough, it is not me who must try harder. The issue is unlikely to trouble me again as I won't be doing such heavily illustrated books in future. Best regards Les Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.