Staff Callum Posted March 9, 2022 Staff Share Posted March 9, 2022 Hi Lesbillbell, I can only apologise again for not responding sooner the crash log unfortunately hasn't provided our QA team with enough information to make a definitive suggestion in terms of fixing this file which is why the original file was requested. Unfortunately I missed your response and due to poor timing with leave of absence etc and its caused this problem to be quite drawn out which I am sorry for. I can't say wether the new version has fixed your issue but with your test case working I would say it sounds promising. I have sent you a DropBox link again for the original file it doesn't matter if it is exactly the original just not a test file created for the purposes of demonstrating the problem. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 9, 2022 Author Share Posted March 9, 2022 26 minutes ago, Callum said: Hi Lesbillbell, I can only apologise again for not responding sooner the crash log unfortunately hasn't provided our QA team with enough information to make a definitive suggestion in terms of fixing this file which is why the original file was requested. Unfortunately I missed your response and due to poor timing with leave of absence etc and its caused this problem to be quite drawn out which I am sorry for. I can't say wether the new version has fixed your issue but with your test case working I would say it sounds promising. I have sent you a DropBox link again for the original file it doesn't matter if it is exactly the original just not a test file created for the purposes of demonstrating the problem. Thanks C Hi @Callum thanks only I did not receive a Dopbox link the first time and still haven't. I do have Dropbox and cannot see anything in there, like a folder shared by you, and I have not received an email about it. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 9, 2022 Author Share Posted March 9, 2022 I have uploaded the original file now @Callum, but as I said I replaced all the images in it very carefully, not using the replace image button but deleting and placing them again, and the existing file may no longer show the crash behaviour. But see what it tells you - you have a crash report relating to it. Thank you for investigating. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 9, 2022 Author Share Posted March 9, 2022 Hello @Callum I made a copy of the original file and could reproduce the crash behaviour. Can I have another Dropbox link to upload the file and the crash report? I tried moving an photo in the file - no problem. I inserted an photo on the preceding page and moved it - no problem. I saved the file and opened it again. I moved the photo I had last inserted and immediately went to move the first photo - the program crashed. The photos are on page numbers 16 and 17 as numbered on the pages, 22 and 23 of the file. Regards Les Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 10, 2022 Author Share Posted March 10, 2022 Quote Good morning @Callum I found I could still use the Dropbox link you gave me, and have uploaded the files. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 10, 2022 Staff Share Posted March 10, 2022 7 hours ago, lesbillbell said: Thank You I have received the file and have passed it on to our QA team for further testing I should have a response from them soon. It seems likely this issue has now been patched given your recent findings however it's still worth looking into. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Staff Callum Posted March 10, 2022 Staff Share Posted March 10, 2022 19 minutes ago, Callum said: Thank You I have received the file and have passed it on to our QA team for further testing I should have a response from them soon. It seems likely this issue has now been patched given your recent findings however it's still worth looking into. In regards to fixing the file the only way to do this would be deleting and replacing the problem objects which we have identified as the black and white image on page 23. As to how the image originally got into this state it is still yet to be determined but it hopefully wont be long until I have an update in that regard. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 10, 2022 Author Share Posted March 10, 2022 Thank you @Callum. This file, though created with version 1.10.4, still exhibits the issue now using 1.10.5. The issue may not recur in new files created by 1.10.5, but I'd like to be sure of that: I only did one small test. I'm pretty sure that in the file I last sent you, you could get it to crash by trying to move some of the other photos (saving and reopening the file while the photo is out of place seems to have something to do with it). Any way I look forward to what the QA team have to say. Best wishes Les Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 10, 2022 Author Share Posted March 10, 2022 Hi @Callum I tried unsuccessfully to make the file you sent back to me crash by moving a few other photos before I remembered that that was a copy of the file in which I too had already applied the 'fix' of deleting and replacing almost all the photos which is what you did with the black and white photo which might have been the only one left. It is indeed a question though of how the file got into that state and whether it could happen with a file created in version 1.10.5. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 11, 2022 Author Share Posted March 11, 2022 You may be interested to know, @Callum, that this afternoon I had the same application crash behaviour with another file, but while using version 1.9.2, which I had gone back to as I thought it wouldn't crash. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 14, 2022 Staff Share Posted March 14, 2022 On 3/11/2022 at 4:32 PM, lesbillbell said: You may be interested to know, @Callum, that this afternoon I had the same application crash behaviour with another file, but while using version 1.9.2, which I had gone back to as I thought it wouldn't crash. I'd expect there to still be some issues regarding these files in all but the new version however the work around provided regarding removing and re adding the image should work for all files. I'm still waiting for extra input from our QA team on how this might have occured in the first place. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 14, 2022 Author Share Posted March 14, 2022 1 hour ago, Callum said: I'd expect there to still be some issues regarding these files in all but the new version however the work around provided regarding removing and re adding the image should work for all files. I'm still waiting for extra input from our QA team on how this might have occured in the first place. In all but the new version? As I said before, the crash behaviour recurred even in the new version using a file created in 1.10.4. But as you say, there is a question, how did the issue arise in the first place? I hope that can be ascertained. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 15, 2022 Author Share Posted March 15, 2022 Do you know, @Callum, that when I save and close a file similar to the one I sent you, after I have sorted out all the pictures, when I open it again there are some pictures out of place? And this is with Affinity Publisher 1.10.5. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 16, 2022 Author Share Posted March 16, 2022 The program has become unusable on two computers. Could it be that I am using too much embedded data, i.e. large photos reduced to around 30% of their original size with 1,000 dpi? But it had the same problem when I was using black and white photos that just achieved 300 dpi. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 16, 2022 Author Share Posted March 16, 2022 Crash reports from latest version of Publisher - and that's just today. Maybe I'm using the program wrongly in some way, but how? f6e97826-0890-469a-9636-aaa26c731a3e.dmp 0fbefa26-4ffa-4504-aa8a-300b1a54259c.dmp 57a2b838-eb2f-4f1e-b7a1-c0811acaa028.dmp dd99fb10-9c9d-4031-a6db-c86cc01600e9.dmp Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 16, 2022 Staff Share Posted March 16, 2022 Hi Les, Is the app crashing when you select an image like it was previously or is the crash now just happening intermittently? In regards to the pictures moving do you have a screen recording showing this at all? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 16, 2022 Author Share Posted March 16, 2022 1 hour ago, Callum said: Hi Les, Is the app crashing when you select an image like it was previously or is the crash now just happening intermittently? In regards to the pictures moving do you have a screen recording showing this at all? @Callum it does and always has crashed not when the image is selected but when after having selected it I try to perform any action with it - move, put it inline with text, etc. A screen recording of the pictures moving? No, because that happens when a file has been saved, closed and reopened - some pictures have moved when it is reopened. Quote Link to comment Share on other sites More sharing options...
lesbillbell Posted March 23, 2022 Author Share Posted March 23, 2022 Hello @Callum it's been a week and no news from you. I'm having to use InDesign because it just works, but I have to pay a lot for that. Please get back to me, what has happened to the QA team looking into the issue? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 23, 2022 Staff Share Posted March 23, 2022 I had asked the QA team for an update and unfortunately they don't have any information for me just yet which I understand is frustrating. The original issue you had should have been fixed by deleting and re adding the problem image. In regards to the pictures moving you should just need to create a short recording showing where the images are and then you closing and reopening the file to show that they have moved. Does the crash you are currently seeing occur when you try to move an image or perform an action on it like in the original file? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 23, 2022 Author Share Posted March 23, 2022 @Callum The orginal issue is not 'fixed' by deleting and re placing the photos, because when the file is closed and reopened they have got out of kilter. I don't think there is anything wrong with the photos, so talking about a 'problem image' is probably wrong. I can try and take the video you request, but maye not today - I have other commitments. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 23, 2022 Staff Share Posted March 23, 2022 6 minutes ago, lesbillbell said: @Callum The orginal issue is not 'fixed' by deleting and re placing the photos, because when the file is closed and reopened they have got out of kilter. I don't think there is anything wrong with the photos, so talking about a 'problem image' is probably wrong. I can try and take the video you request, but maye not today - I have other commitments. But once the image has been replaced the app no longer crashes when trying to select and move that image is this correct? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 23, 2022 Author Share Posted March 23, 2022 20 minutes ago, Callum said: But once the image has been replaced the app no longer crashes when trying to select and move that image is this correct? It does happen again if the image has got out of kilter after a save and reopen of the file. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 28, 2022 Staff Share Posted March 28, 2022 On 3/23/2022 at 2:06 PM, lesbillbell said: It does happen again if the image has got out of kilter after a save and reopen of the file. Have you had chance to create a screen recording showing the images changing position at all? Just to confirm am I right in thinking the app now crashes whenever you try to select an image that has moved position etc. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
lesbillbell Posted March 28, 2022 Author Share Posted March 28, 2022 (edited) Again, @Callum, as I wrote, it is not the actual selection action: it is the next action after select, whether to move the photo or to place it inline or edit the wrap settings. I will certainly do the video when I have time. But I have a lot of work to do first. Edited March 28, 2022 by lesbillbell correct typo, and clarify statement. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 28, 2022 Staff Share Posted March 28, 2022 1 minute ago, lesbillbell said: Again, @Callum, as I wrote, it is not the actual selection action: it is the next action after select, whether to move the photo or to place it inline or edit the wrap settings. I will certainly do the video when I have time. But I have a lot of work to do first. I understand that it is not the act of selecting that is causing the crash let me know once you have time Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
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