Bilco Posted December 19, 2021 Posted December 19, 2021 Understand there is an update but draw blank when I click updates Quote
walt.farrell Posted December 19, 2021 Posted December 19, 2021 What are you running now? And where did you purchase? To know what's the latest: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Bilco Posted December 20, 2021 Author Posted December 20, 2021 I am running 1.9.1 - I bought the software direct from Affinity - but when I click updates I get a message saying there is an error with my internet connection - which is complete nonsense. Quote
walt.farrell Posted December 20, 2021 Posted December 20, 2021 Mac, or Windows? Can you give a screenshot of the error message? (ps: Also, Welcome to the Serif Affinity forums; I hadn't noticed you're new here.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
v_kyr Posted December 20, 2021 Posted December 20, 2021 1 hour ago, Bilco said: I bought the software direct from Affinity Then you can also download an updated version directly from the Affinity website ... Affinity Photo - Windows Affinity Photo - MacOS Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Bilco Posted December 20, 2021 Author Posted December 20, 2021 Mac - sorry I should have indicated that lol! Quote
Bilco Posted December 20, 2021 Author Posted December 20, 2021 referred to as why update could not be downloadedHi Walt - screenshot attached. Quote
walt.farrell Posted December 20, 2021 Posted December 20, 2021 28 minutes ago, Bilco said: referred to as why update could not be downloaded Thanks. That seems like you are having some kind of network issue, possibly a firewall that is preventing the application from accessing the server. When you start the application, and have the Welcome screen up, does it show the offers, or is it blank? In any case, you should be able to download manually from the site that v_kyr mentioned. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Alfred Posted December 20, 2021 Posted December 20, 2021 34 minutes ago, Bilco said: Mac - sorry I should have indicated that As @v_kyr has pointed out, you can download an updated version directly from the Affinity website: https://store.serif.com/update/macos/photo/1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)
Bilco Posted December 20, 2021 Author Posted December 20, 2021 One one occasion it did refer to internet problems but np specifics - No problem as I have managed to download the latest version to replace my current one. Thanks for all the help from kyr and yourself. Callum and Alfred 2 Quote
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