Unable to use Affinity Photo, due to an error making saving documents impossible

[lightly43]

Greetings,

since two weeks now, every time I want to save a document, an error message from Affinity Photo is displayed, saying the following:

"Error, while saving the document: <unnamed>

Saving failed. Reason: No more access to the data file.

Do you want to save the document as a new file?"

Saving as a new file doesn't work either, which means I can't use Affinity Photo for my projects.
I'm able to export documents as a PDF, though.

Help is greatly appreciated!

[walt.farrell]

Welcome to the Serif Affinity forums.

Where is the source file that you are editing located, and where are you trying to save to? It is recommended that you work on files that are on a local drive, not a network drive.

[lightly43]

Hi!
The error occurs, when I try to save a document I created with the "new" option, as well as pngs I edit, for example, from my computer.

I'm not trying to save to a network drive. I tried multiple folders (Pictures, Documents, Downloads etc.) and it won't let me save in each of them.

The document actually gets saved with the name I saved it as, but it's an "afphoto" file, which is 0 Bytes. When I try to open it, an other error message from AP is displayed saying: This type of file is not supported.

It really is confusing.

[walt.farrell]

4 hours ago, lightly43 said:

The document actually gets saved with the name I saved it as, but it's an "afphoto" file, which is 0 Bytes

The file was created, but it wasn't saved. That's why it's empty. It's a .afphoto file because that's what Save creates. 

Are the folders you're using controlled by OneDrive or DropBox or some  other file synchronization product? 

If so, you might create a new folder and exempt it from synchronization, and see if that works.

[roiDa]

I have the same problem and I'm trying to save it e.g. on my desktop so no cloud folders (it also happens in designer and publisher). I already did a reinstall of AP and still get this error. For your information I'm using Windows 11.

[NotMyFault]

Can you please provide more background information:

 

Operating System?

Photo purchased form App Store of Affinity Store?

On Windows, use start menu, right-click on Photo, use "More>" and "Open file location".

If should open the explorer showing files in:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs

Right-Click on Photo, and check the location where the Photo.EXE is installed:

 

Enter "%appdata% in the path (where "This PC" is listed before)

Enter folder "Affinity"

Inspect the sub-folders for recent files

• "1.0\autosave"
  • (may contain auto-saved files - maybe a starting point to recover, but with limitations)
• "1.0\backup"
  • (should be empty)
• C:\Users\TiGer\AppData\Roaming\Affinity\Photo\1.0\CrashReports\reports
  • If reports are stored, keep them, Affinity might needs them for Analyses.

If possible, provide screenshots of all these folder content (but hide any confidential entries).

 

[Enrique de Miranda]

When I want to save a document, no matter the original format of it, when I want to save it, the only option I have is saving it as an Affinity format, no JPG, nothing. Just Affinity. No other option shows. Of course, that problem renders my Affinity Photo useless.  

[NotMyFault]

1 hour ago, Enrique de Miranda said:

When I want to save a document, no matter the original format of it, when I want to save it, the only option I have is saving it as an Affinity format, no JPG, nothing. Just Affinity. No other option shows. Of course, that problem renders my Affinity Photo useless.  

To save in other formats, use File>Export instead of File>Save.

[Affinity Info Bot]

The issue "Saving Failed increasing frequency of reports" (REF: AFP-4826) has been fixed by the developers in build "2.2.1 Release".

This fix is in the current customer release.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us