lightly43

Is the account's email and name enough information, or do I need to provide something else? Just making sure before sending one.

Greetings, I reset my PC recently and now wanted to install Affinity Photo on it again. But after logging into the official Affinity Store, there is no product key and the order history is empty as well. I'm using the account, which I used to buy it. I'm only able to download the test version. This makes me unable to use my bought product, so a solution to this would be greatly appreciated.

Hi! The error occurs, when I try to save a document I created with the "new" option, as well as pngs I edit, for example, from my computer. I'm not trying to save to a network drive. I tried multiple folders (Pictures, Documents, Downloads etc.) and it won't let me save in each of them. The document actually gets saved with the name I saved it as, but it's an "afphoto" file, which is 0 Bytes. When I try to open it, an other error message from AP is displayed saying: This type of file is not supported. It really is confusing.

Greetings, since two weeks now, every time I want to save a document, an error message from Affinity Photo is displayed, saying the following: "Error, while saving the document: <unnamed> Saving failed. Reason: No more access to the data file. Do you want to save the document as a new file?" Saving as a new file doesn't work either, which means I can't use Affinity Photo for my projects. I'm able to export documents as a PDF, though. Help is greatly appreciated!