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Posted

Good day!

Payment was rejected during ordering process, but money was taken from my credit card. I was trying to buy Affinity Photo and after checking out process I recieve an error: "Payment was rejected", but money was taken from my bank account while checking out process wasn't complete.

 How to deal with this problem? I can send to you transaction screenshots or any other proof of transaction. 

account email is caverat@yandex.ru

  • 2 weeks later...
Posted
4 hours ago, Ferdomi said:

I assume i should procede in the same way and send an email to affinityorders@serif.com?

@Ferdomi

Welcome to the Affinity forums.

The answer to your question is: Yes.

Jeff

Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770.

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

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