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Payment was rejected during ordering process, but money was taken from my credit card.

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Good day!

Payment was rejected during ordering process, but money was taken from my credit card. I was trying to buy Affinity Photo and after checking out process I recieve an error: "Payment was rejected", but money was taken from my bank account while checking out process wasn't complete.

 How to deal with this problem? I can send to you transaction screenshots or any other proof of transaction. 

account email is caverat@yandex.ru

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  • 2 weeks later...
4 hours ago, Ferdomi said:

I assume i should procede in the same way and send an email to affinityorders@serif.com?


Welcome to the Affinity forums.

The answer to your question is: Yes.


Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (11") running Affinity Photo and Designer (iOS 16.5) version 1 and all three version 2 apps.

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