addolyciouz Posted November 29, 2021 Posted November 29, 2021 Hallo guys, my Affinity Photo is not responding.... Is there any tricks and tips? Thank you in advance
Komatös Posted November 29, 2021 Posted November 29, 2021 Try with deactivated hardware acceleration. Go to Edit -> Prefences -> Performance and untick. MAC mini M4 | MacOS 26.0.1 (Tahoe) | 16 GB RAM | 256 GB SSD AMD Ryzen 7 9700X | Sapphire Nitro+ RX 9060 XT 16 GB | 32 GB DDR5 6000 MT/s | Windows 11 Pro 25H2 (26100.6584) Windows 11 Pro on VMWare Virtual Machine (on Mac) Affinity Suite V 2.6.4 Don't waste my thoughts with useless ideas!
walt.farrell Posted November 29, 2021 Posted November 29, 2021 Welcome to the Serif Affinity forums, @addolyciouz. What release of Photo? What OS? Is this with all documents, or one in particular? Are you doing anything specific when it happens? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
addolyciouz Posted November 29, 2021 Author Posted November 29, 2021 It is an Affinity Photo for macOS version 1.8.3 and already updated for several times (I'm running with Mojave at this moment). It just stop responding, I can not open it or either close it
Dan C Posted November 29, 2021 Posted November 29, 2021 Hi @addolyciouz, 9 minutes ago, addolyciouz said: is an Affinity Photo for macOS version 1.8.3 I can confirm version 1.8.3 was released in April of 2020, so we'd certainly recommend updating to the latest version of Affinity. Can you please verify, was this originally purchased through the Mac App Store or the Affinity Store?
addolyciouz Posted November 29, 2021 Author Posted November 29, 2021 6 minutes ago, Dan C said: Hi @addolyciouz, I can confirm version 1.8.3 was released in April of 2020, so we'd certainly recommend updating to the latest version of Affinity. Can you please verify, was this originally purchased through the Mac App Store or the Affinity Store? Yes..... I Purchased it last year, and it always automatically updated if you open the application... But since this morning the program is not responding and I don't how to update it at this moment since I can not open the Affinity Photo
Dan C Posted November 29, 2021 Posted November 29, 2021 Thanks for letting me know! Please visit the following link to download the latest version (1.10.4) - https://store.serif.com/update/macos/photo/1/ Once downloaded, please install this using the usual method, you should find macOS asks to replace this app with the currently installed version. After installation, are you able to launch the app, and does this reduce the 'Not-responding' you're seeing please?
carrie_in_CO Posted December 8, 2021 Posted December 8, 2021 I purchased Affinity Photo on 12/6/2021 and tried for the first time yesterday. I have version 1.10.4.1198 for Windows 10. Over the course of about 6 hours of work, it crashed 3 times (became "unresponsive"). I just unticked the hardware acceleration preference (as suggested above) and my fingers are crossed.
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