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Posted

I just updated to version 1.10.4.1198 (the most recent). Before that I was running version 1.10.1. Since the update, I have had a very peculiar printer margin bug, where the software incorrectly applies the printer margins of my printer, but only if I click the 'printer properties' button next to printer selection. This happens to old documents (made in the 1.10.1 version) and new documents, made in the 1.10.4 version. It is fully predictable and reproducible for me.

Some general info.

OS: Windows 10 (fully updated)
Hardware acceleration is ON
No unusual or different hardware installed or connected since update
Printer: HP ENVY Photo 6234 with most recent firmware

When I open the print dialogue window, the correct printer margins are grabbed and shown in a red, dotted line. See image.

afbeelding.png.cc4951ea2f09394198aaa5fda5d0e055.png

Upon clicking the properties button, followed by 'ok', the margins change. No matter what I change in properties. Even if I change nothing in the properties. Just clicking the button followed by 'ok' changes the margins to this (see below). This does not happen when I click 'cancel' in the properties window.

afbeelding.png.9c17b3eb779cfe5be6263b161d95f82c.png

If I print this, I indeed miss a 16mm margin on the top as well as the (correct) original 16mm margin on the right hand side, which this red dotted line does not show. The latter makes sense, because my printer simply cannot print in that 16mm area on the right.

I can work around it, funnily enough. If I change the orientation to portrait,  I get this:

afbeelding.png.20bb40c10f053b7c30e3a9c58683d3da.png

I then force the bug again by clicking 'properties' and 'ok' and I get this:

afbeelding.png.665c3e29e36d4a405830ef1af582d7df.png

And then turn it back to landscape and voila... back to where I started, only with my printer properties altered.

afbeelding.png.14d0d738be42a01668890f519e2f0c21.png

Not quite the user experience as it should be, though ;)

A final point: if I go into spread setup and set the margins of the spread by clicking 'Retrieve Margins from Printer', it does grab the correct margins to use on the page. I have only experienced this problem exactly as described above, and no-where else.

Posted

Hi @J. vdB.

What if you try with a PDF-Printer (e. g. Microsoft PDF)?

MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

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Posted

Hi @J. vdB.,

Welcome to the Affinity Forums :)

Sorry to hear you're having trouble here! Unfortunately we don't have a HP printer available for testing, however the issues you're seeing is likely to be caused by the printer driver/firmware. Can you please try the following:

  • Remove the printer as a device from Windows
  • Remove the current drivers you have installed (then restart)
  • Update the firmware for the Printer
  • Install the latest drivers once again
  • Re-add the printer to your Windows devices
  • Try printing once again from Affinity

You can find the latest drivers/firmware available from the below link -

https://support.hp.com/us-en/drivers/selfservice/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/17319425

Please do let me know how you get on here!

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