James Collins Posted October 25, 2021 Share Posted October 25, 2021 I just bought and loaded Affinity designer and the download said it was successful but the program would not run or ask for the product key or anything. Rebooted the system and still would not run. Used windows to remove and then reloaded the program but still will not boot up and ask for product key like the instructions said it should. Please help or offer advice Jim Collins Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted October 25, 2021 Share Posted October 25, 2021 @James Collins Welcome to the Affinity forums. Exactly which version of Windows do you have and is it 64 bit? If you're not sure about the version, press the Windows Key and R together and the screen that opens will show you. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Alfred Posted October 25, 2021 Share Posted October 25, 2021 20 minutes ago, emmrecs01 said: press the Windows Key and R together and the screen that opens will show you The screen that opens will show you a ‘Run’ dialog. Type winver into the box and press ‘OK’ to display the details of your Windows version. emmrecs01 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
emmrecs01 Posted October 25, 2021 Share Posted October 25, 2021 @Alfred I really should re-read what I think I've written!! Jeff Alfred 1 Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff Dan C Posted October 25, 2021 Staff Share Posted October 25, 2021 Hi @James Collins, Welcome to the Affinity Forums I can see you have also emailed us directly regarding this issue, so we'll continue to support you there. I hope this helps! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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