maalin Posted September 13, 2021 Share Posted September 13, 2021 There is a bug or something, I can't register my products, no matter how many times I try. Is there a solution? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted September 13, 2021 Staff Share Posted September 13, 2021 Hi Maalin, Welcome to the forums Please could you tell me which version of Affinity you are using and if you have any anti virus running that might be interfering with this window? If you are trying to log into this window so that you can download and install any add ons you may have purchased then you can download them manually by logging into your account on our website and navigating to the downloads and product keys section. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
maalin Posted September 13, 2021 Author Share Posted September 13, 2021 17 minutes ago, Callum said: Hi Maalin, Welcome to the forums Please could you tell me which version of Affinity you are using and if you have any anti virus running that might be interfering with this window? If you are trying to log into this window so that you can download and install any add ons you may have purchased then you can download them manually by logging into your account on our website and navigating to the downloads and product keys section. Thanks C Hi, the version for all 3 is 10.10.1 I disabled all antivirus, but it still gives error. Quote Link to comment Share on other sites More sharing options...
maalin Posted September 13, 2021 Author Share Posted September 13, 2021 1 hour ago, Callum said: Hi Maalin, Welcome to the forums Please could you tell me which version of Affinity you are using and if you have any anti virus running that might be interfering with this window? If you are trying to log into this window so that you can download and install any add ons you may have purchased then you can download them manually by logging into your account on our website and navigating to the downloads and product keys section. Thanks C Update: yes, it was exactly as you said. Antivirus. I temporarily disabled it, quit and relaunched the apps (that is why it didn't do it earlier on), and registration goes through. Thank you for the assistance! Quote Link to comment Share on other sites More sharing options...
Paolo Giardini Posted January 16, 2022 Share Posted January 16, 2022 (edited) I have the same problem with a Windows 11 PC and only Windows Defender installed. Even disabling all the items related to antivirus and firewall, I always get the same result. Any other ideas to solve? - Affinity Photo 1.10.4.1198 / Win - Affinity Designer 1.10.4.1198 / Win Thank you!! Edited January 16, 2022 by Paolo Giardini Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 16, 2022 Share Posted January 16, 2022 45 minutes ago, Paolo Giardini said: Any other ideas to solve? For now, run the program as an administrator once (right-click, choose Run as Administrator), and you should be able to Register or Sign-In to My Account. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Paolo Giardini Posted January 16, 2022 Share Posted January 16, 2022 34 minutes ago, walt.farrell said: For now, run the program as an administrator once (right-click, choose Run as Administrator), and you should be able to Register or Sign-In to My Account. Good idea Walt! Starting Photo and Designer as an administrator allowed me to register and access my area. I don't understand why it is necessary to start them as an administrator but let's say that with Microsoft .... you have to get over it!😉 Thanks a lot for the tip; this is a solution for my issue.... Cheers! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Ali Posted January 16, 2022 Share Posted January 16, 2022 It's simply a workaround for now whilst Serif fix the bug. It shouldn't be necessary, of course! Quote Ali 🙂 Hobby photographer. Running Affinity Suite V2 on Windows 11 17" HP Envy i7 (8th Gen) & Windows 11 MS Surface Go 3 alongside MS365 (Insider Beta Channel). Link to comment Share on other sites More sharing options...
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