Unable to enable Hardware Acceleration

[Jack's Lack of Surprise]

I'm trying to enable Hardware Acceleration within Designer and even though i meet the minimum spec, it won't enable. I believe it's getting stuck on my Windows version. Currently i'm on 21H1 (19043.1165), but it says the minimum is 20H1 (19042). I suspect it's no detecting my windows version correctly/doesn't have it in its approved list, as it says i have "Microsoft Windows 10 Pro (version 10.0.19043), but i'm being told Designer requires "Windows 10.0.19042 (May 2020)".

I'm curious if i'm doing something incorrectly, or if this is a bug in V1.10.0.1127?

Specs:

AMD 5900x

AMD 6900XT

32GB RAM.

[R C-R]

Click "Yes" in the window that pops up.

[Jack's Lack of Surprise]

It just takes you to an Affinity site that talks about acceleration. I says "unsupported machine configuration" at the top of that window.

https://affinity.help/designer/English.lproj/index.html?page=pages/Extras/hardwareAcceleration.html?title=Hardware acceleration

[R C-R]

6 minutes ago, Jack's Lack of Surprise said:

It just takes you to an Affinity site that talks about acceleration. I says "unsupported machine configuration" at the top of that window.

https://affinity.help/designer/English.lproj/index.html?page=pages/Extras/hardwareAcceleration.html?title=Hardware acceleration

The link you provided above does not open a window that says "unsupported machine configuration" at the top. That's the window in your second screenshot, the one with the "Yes" button I suggested you should click on.

[Jack's Lack of Surprise]

When you click the Yes, it opens that link.

[R C-R]

6 minutes ago, Jack's Lack of Surprise said:

When you click the Yes, it opens that link.

Hmmm. I can't check this because I am a Mac user but according to some Windows users it should & has in the past taken users to a Windows-specific page that discusses why certain GPU's are not compatible with hardware acceleration in AP.

[carl123]

 

[Rygle]

I am having the same error. I believe the original poster's problem (and mine) is because we have Windows Pro, not Windows Home, which reports itself as just Windows. Mine says that it can't enable it because Affinity reports I have "Windows Pro (version 10.0.19044)" when it requires Windows (version 10.0.19042) or above. I strongly suspect the "Pro" is the issue and Affinity simply needs to parse the version string better to filter out the Pro part. Pro just adds extra capabilities relating to security, encryption, networking (access to network Domains and Domain Servers) and being able to set policy settings (group policy based control of settings - mainly meant for a corporate environment). It does not have less than Windows Home, but more. See https://www.microsoft.com/en-au/windows/compare-windows-10-home-vs-pro

[walt.farrell]

1 hour ago, Rygle said:

I believe the original poster's problem (and mine) is because we have Windows Pro, not Windows Home, which reports itself as just Windows. Mine says that it can't enable it because Affinity reports I have "Windows Pro (version 10.0.19044)" when it requires Windows (version 10.0.19042) or above.

Welcome toyo the Serif Affinity forums.

No, that's not the problem. 19044 would work. The message has two components: the Windows version, and the GPU.

You have an appropriate Windows version, so the problem is your GPU. See the linked topic mentioned by carl123 just above your post.