Athelu Posted July 8, 2021 Share Posted July 8, 2021 Hello. I have two different machines (work/home) that I use Affinity publisher on. I have recently run into an issue where any documents authored on one computer cannot be opened on the other. Outside of that i can create new document and edit documents that are "native" to that computer. The moment i try to open one that was created on the other machine Publisher crashes with no error message. Both are running the same version: 1.9.2.1035 The files are saved in the same cloud folder (one drive) and kept in sync on both computers. Quote Link to comment Share on other sites More sharing options...
GarryP Posted July 9, 2021 Share Posted July 9, 2021 For the Affinity applications, it is generally recommended that you only load/save from/to storage devices which are physically, and permanently, connected to your machine, e.g. local hard drive. This is to do with how these applications manage their files – just-in-time loading, etc. (I’m not sure of the technical details.) Synchronising these files to a cloud storage service – save to local drive, sync to cloud, sync from cloud, load from local drive – should probably be fine as they are (mostly) self-contained – except for linked images and other things – but loading directly from the cloud has been proven to cause problems. I realise this doesn’t hep with your current problem but it should help to alleviate future problems. Someone who can help you with your current problem may ask for various logs so you might want to see if you can find these to have at hand when asked. The FAQs may help you with this: Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 9, 2021 Staff Share Posted July 9, 2021 Hi @Athelu, Can you attach a crash report? Quote Link to comment Share on other sites More sharing options...
Athelu Posted July 9, 2021 Author Share Posted July 9, 2021 It does not create a crash report. The app just closes. I do not see any files with the correct date in that folder. Quote Link to comment Share on other sites More sharing options...
Athelu Posted July 10, 2021 Author Share Posted July 10, 2021 I have windows event viewer (application) crash Messages: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-07-09T23:58:29.5667782Z" /> <EventRecordID>8787</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Black-Ivan</Computer> <Security /> </System> - <EventData> <Data>Publisher.exe</Data> <Data>1.9.2.1035</Data> <Data>6061df87</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1081</Data> <Data>088bf621</Data> <Data>c0000374</Data> <Data>00000000000ff199</Data> <Data>2878</Data> <Data>01d7751e4722113c</Data> <Data>C:\Program Files\Affinity\Publisher\Publisher.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>c4e84874-51c6-43b1-a0c6-8d5e480270a0</Data> <Data /> <Data /> </EventData> </Event> Followed by This: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-07-09T23:58:29.9891621Z" /> <EventRecordID>8788</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Black-Ivan</Computer> <Security /> </System> - <EventData> <Data>2273853951301488646</Data> <Data>5</Data> <Data>FaultTolerantHeap</Data> <Data>Not available</Data> <Data>0</Data> <Data>Publisher.exe</Data> <Data>1.9.2.1035</Data> <Data>6061DF87</Data> <Data>ffffbaad</Data> <Data /> <Data /> <Data /> <Data /> <Data /> <Data /> <Data>\\?\C:\Windows\SERVIC~1\LOCALS~1\AppData\Local\Temp\FTHC00B.tmp\fthempty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC01B.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC02C.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC02C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC03D.tmp.txt</Data> <Data /> <Data /> <Data>0</Data> <Data>cfed49a0-8bd8-47d0-96fe-daa21252cd95</Data> <Data>268435456</Data> <Data>558cf83cd36a47836f8e5a1f0e719006</Data> <Data>0</Data> </EventData> </Event> and This: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-07-09T23:58:31.1915661Z" /> <EventRecordID>8789</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>Black-Ivan</Computer> <Security /> </System> - <EventData> <Data>1684863023539850512</Data> <Data>4</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>Publisher.exe</Data> <Data>1.9.2.1035</Data> <Data>6061df87</Data> <Data>StackHash_42d2</Data> <Data>10.0.19041.1081</Data> <Data>088bf621</Data> <Data>c0000374</Data> <Data>PCH_D8_FROM_ntdll+0x000000000009D974</Data> <Data /> <Data /> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2CA.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4AF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4C0.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4C2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4D2.tmp.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Publisher.exe_ae32cf0dd44286995f31eb6511cfa38d1bd3a3_c93d88de_f991b9e6-5e3a-4c4f-b62f-57eead1af5d1</Data> <Data /> <Data>0</Data> <Data>c4e84874-51c6-43b1-a0c6-8d5e480270a0</Data> <Data>268435456</Data> <Data>f97060ac2ad1b344c761d5fe3d488d10</Data> <Data>0</Data> </EventData> </Event> I have attached the windows crash files referenced in the event logs WERD499.tmp.WERInternalMetadata.xml Report.wer Quote Link to comment Share on other sites More sharing options...
Komatös Posted July 11, 2021 Share Posted July 11, 2021 What if you save the files on an external drive (e. g. usb stick or usb hdd)? Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 13, 2021 Staff Share Posted July 13, 2021 What of you copy that file on a different (non-synced) location? Is it fine? Quote Link to comment Share on other sites More sharing options...
Athelu Posted July 17, 2021 Author Share Posted July 17, 2021 I have found that if i Run Affinity as Administrator, i am able to open the files. Wondering if it is a file permission/ownsership issue that is causing Affintiy publisher to crash Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 19, 2021 Staff Share Posted July 19, 2021 What permissions do you have on that file/folder? Quote Link to comment Share on other sites More sharing options...
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