Cannot open publisher files authored on a different computer.

[Athelu]

Hello.
I have two different machines (work/home) that I use Affinity publisher on. I have recently run into an issue where any documents authored on one computer cannot be opened on the other. Outside of that i can create new document and edit documents that are "native" to that computer. The moment i try to open one that was created on the other machine Publisher crashes with no error message.

Both are running the same version: 1.9.2.1035

The files are saved in the same cloud folder (one drive) and kept in sync on both computers.

[GarryP]

For the Affinity applications, it is generally recommended that you only load/save from/to storage devices which are physically, and permanently, connected to your machine, e.g. local hard drive.
This is to do with how these applications manage their files – just-in-time loading, etc. (I’m not sure of the technical details.)
Synchronising these files to a cloud storage service – save to local drive, sync to cloud, sync from cloud, load from local drive – should probably be fine as they are (mostly) self-contained – except for linked images and other things – but loading directly from the cloud has been proven to cause problems.
I realise this doesn’t hep with your current problem but it should help to alleviate future problems.

Someone who can help you with your current problem may ask for various logs so you might want to see if you can find these to have at hand when asked.
The FAQs may help you with this:

 

[Gabe]

Hi @Athelu,

Can you attach a crash report? 

 

[Athelu]

It does not create a crash report. The app just closes. I do not see any files with the correct date in that folder.

[Athelu]

I have windows event viewer (application) crash Messages:
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-07-09T23:58:29.5667782Z" /> 
  <EventRecordID>8787</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Black-Ivan</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Publisher.exe</Data> 
  <Data>1.9.2.1035</Data> 
  <Data>6061df87</Data> 
  <Data>ntdll.dll</Data> 
  <Data>10.0.19041.1081</Data> 
  <Data>088bf621</Data> 
  <Data>c0000374</Data> 
  <Data>00000000000ff199</Data> 
  <Data>2878</Data> 
  <Data>01d7751e4722113c</Data> 
  <Data>C:\Program Files\Affinity\Publisher\Publisher.exe</Data> 
  <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> 
  <Data>c4e84874-51c6-43b1-a0c6-8d5e480270a0</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

Followed by This:
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-07-09T23:58:29.9891621Z" /> 
  <EventRecordID>8788</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Black-Ivan</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>2273853951301488646</Data> 
  <Data>5</Data> 
  <Data>FaultTolerantHeap</Data> 
  <Data>Not available</Data> 
  <Data>0</Data> 
  <Data>Publisher.exe</Data> 
  <Data>1.9.2.1035</Data> 
  <Data>6061DF87</Data> 
  <Data>ffffbaad</Data> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data /> 
  <Data>\\?\C:\Windows\SERVIC~1\LOCALS~1\AppData\Local\Temp\FTHC00B.tmp\fthempty.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC01B.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC02C.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC02C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC03D.tmp.txt</Data> 
  <Data /> 
  <Data /> 
  <Data>0</Data> 
  <Data>cfed49a0-8bd8-47d0-96fe-daa21252cd95</Data> 
  <Data>268435456</Data> 
  <Data>558cf83cd36a47836f8e5a1f0e719006</Data> 
  <Data>0</Data> 
  </EventData>
  </Event>

and This:
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" /> 
  <EventID Qualifiers="0">1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2021-07-09T23:58:31.1915661Z" /> 
  <EventRecordID>8789</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>Black-Ivan</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>1684863023539850512</Data> 
  <Data>4</Data> 
  <Data>APPCRASH</Data> 
  <Data>Not available</Data> 
  <Data>0</Data> 
  <Data>Publisher.exe</Data> 
  <Data>1.9.2.1035</Data> 
  <Data>6061df87</Data> 
  <Data>StackHash_42d2</Data> 
  <Data>10.0.19041.1081</Data> 
  <Data>088bf621</Data> 
  <Data>c0000374</Data> 
  <Data>PCH_D8_FROM_ntdll+0x000000000009D974</Data> 
  <Data /> 
  <Data /> 
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC2CA.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4AF.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4C0.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4C2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC4D2.tmp.txt</Data> 
  <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Publisher.exe_ae32cf0dd44286995f31eb6511cfa38d1bd3a3_c93d88de_f991b9e6-5e3a-4c4f-b62f-57eead1af5d1</Data> 
  <Data /> 
  <Data>0</Data> 
  <Data>c4e84874-51c6-43b1-a0c6-8d5e480270a0</Data> 
  <Data>268435456</Data> 
  <Data>f97060ac2ad1b344c761d5fe3d488d10</Data> 
  <Data>0</Data> 
  </EventData>
  </Event>

I have attached the windows crash files referenced in the event logs

WERD499.tmp.WERInternalMetadata.xml Report.wer

[Komatös]

What if you save the files on an external drive (e. g. usb stick or usb hdd)? 

[Gabe]

What of you copy that file on a different (non-synced) location? Is it fine? 

[Athelu]

I have found that if i Run Affinity as Administrator, i am able to open the files. Wondering if it is a file permission/ownsership issue that is causing Affintiy publisher to crash

[Gabe]

What permissions do you have on that file/folder?