ajoiner87 Posted May 23, 2021 Posted May 23, 2021 (edited) I created a document yesterday on my D:\ saved everything throughout the evening with no complications then saved and closed it for the night. I re-opened the document today and created one page, then saved my progress as usual but this time I was prompted with an error which then closes the entire program and I lost the progress I've made. The file location hasn't changed overnight, it's housed on a secondary HDD of my (less than 3 month old) computer. I tried to move the document to my external drive and work from there, but I get the same error message when saving. Please see the attached image for reference. I don't recall ever having this sort of issue with Affinity Publisher in the past and I'm very confused on what I should do and if I've lost all of my work. I'm using version: 1.9.2.1035 Don't judge the file name, lol. I'm working on a project for my D&D Campaign. Edited May 23, 2021 by ajoiner87 added versioning for more information as well as tags. Quote
ajoiner87 Posted May 23, 2021 Author Posted May 23, 2021 To get around this, I opened the file in Designer. Saved it as a Designer file, then re-opened it in Publisher... that seemed to work. This is a massive issue though and hopefully is being addressed for the next update. Or maybe add a pages view in Designer and an option (artboards aren't enough) then do away with Publisher all together! Quote
ajoiner87 Posted May 23, 2021 Author Posted May 23, 2021 Just kidding... when I went to save the document again in Publisher after making it a design file I got the same error... Quote
ajoiner87 Posted May 23, 2021 Author Posted May 23, 2021 In designer before attempting to save again, I converted all images to pixel layers instead of linked documents. I've verified through the resource manager that there are no documents open for this file. I tried to "Save As" and was prompted with a new error: My hope was to be able to get it to work at least within Designer... I'm baffled and extremely annoyed at this point. Quote
walt.farrell Posted May 23, 2021 Posted May 23, 2021 1 hour ago, ajoiner87 said: I tried to "Save As" and was prompted with a new error: That sounds like you have too many files open. You might try closing some other applications, but my guess would be that the actual issue might be the number of fonts you have installed. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
ajoiner87 Posted May 23, 2021 Author Posted May 23, 2021 1 hour ago, walt.farrell said: my guess would be that the actual issue might be the number of fonts you have installed I have 2 fonts installed outside of the standard fonts. I find it hard to believe that would be a contributing factor. *note the file uses 2 typefaces, one being a Windows default font and the other custom. To test the number of applications thought, I've closed all but Designer, browser window, and one other application and I'm getting the same error with Designer as I was with publisher about access to the file being lost. What could be causing the application to lose access to a local file? This seems to be the most critical issue. The secondary error has been hit or miss in my testing today. The fun part is, after taking the time to rasterizing all of the linked images to pixels to try to reduce the number of open documents with it... When saving I received the above error too. So all of the layer conversions were lost on 45 pages. I've seen others with similar issues, but I've not seen anything regarding a resolution or consistent workaround. Quote
ajoiner87 Posted May 23, 2021 Author Posted May 23, 2021 Interesting development. I went on to download the beta version of publisher: Affinity Publisher Customer Beta - 1.9.4.1076 - Publisher beta on Windows - Affinity | Forum (serif.com) and have had zero problems so far. Quote
Staff Gabe Posted May 28, 2021 Staff Posted May 28, 2021 Hi @ajoiner87, Sorry for the delayed reply. How many placed files have you got in that document? The too many files opened in the system gives us a hint something else is going on. Have you tried to reboot your PC? Quote
r0b_k Posted January 4, 2022 Posted January 4, 2022 Hello everyone, the last entry was some time ago and I'm just wondering — is there a solution already? i have the exact same issue but in my case everything is working fine as long as I don't use a cloud-service which synchronizes the data... this is a bit of a problem because i need to share the data between different departments... anyways - thanks for any hint/solution in advance happy new year btw. best regards rob Quote
DNF Posted March 28, 2022 Posted March 28, 2022 Hello, i have almost half year same issues at publisher and designer...cannot save document:/// New version not help, uninstal not help, change windows from 10 to 11 not help....please, did have some one what can i do with this? Thank you... Quote
Staff Affinity Info Bot Posted October 24, 2023 Staff Posted October 24, 2023 The issue "Saving Failed increasing frequency of reports" (REF: AFP-4826) has been fixed by the developers in build "2.2.1 Release". This fix is in the current customer release. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us Quote
theGiallo Posted March 14, 2024 Posted March 14, 2024 I'm getting this same error on a newly created document in Designer 1.10.6.1665 on Windows 10 Pro Version 10.0.19045 Build 19045. I can export in SVG thogh. Quote
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