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Affinity Designer iPad- Crash and Deleted Assets


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Hello, this is the second time I’ve had the Affinity Designer ipad app crash while I was using assets, now all of my own assets are gone! Is this a known bug? Is there any way to get my assets back? As you can imagine it is very upsetting as I’ve lost a lot of work.

Thank you.  

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I have just come here to report the same! I was just saving a design into the assets panel and everything froze then crashed. On reopening I was faced with the same and all my saved assets and folders are gone from the assets panel. So same here how do we get them back as age present I’m gutted.

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Hi both,

We can try something. 

  1. Download iMazing (Commercial application for Mac, but the free trial is only needed, unfortunately i'm not aware of any Windows applications)
  2. Connect your iPad to your Mac
  3. Make a backup of the iPad through iMazing
  4. In the top right click the iPad's name and select the backup
  5. Inside the Apps > Affinity Designer folder > Library > Application Support > com.seriflabs.affinitydesigner.ios > User > and check if you have a file assets.propcol_backup . If you have it there, just drag it on your desktop or the folder of your choice, and upload it on his link: https://www.dropbox.com/request/zhSVpCjXg4mkpSNQ6qZV

     

Does it delete all your assets? Or just one category? What where you doing when it crashed? 

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Hello Gabe.

Thanks for the reply. I don’t have an iMac anymore as I solely work off the iPad Pro and that is all backed up to iCloud.

Yes it deleted everything, assets, category’s and sub categories that I had set up apart from the iOS assets the designer software ships with.

I had just made a simple cupcake design for a project and was saving that to the assets when it froze for approx 10 seconds then crashed and on restart all assets were gone.

I have a 2020 iPad Pro 12.9” running the latest software and Designer is running 1.9.2

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