Jump to content

Tansparent Canvas is white in a small window - rest is black


Recommended Posts

Every time I open my documents I get a white "window" where the canvas is default color white, the rest is black. (see movie)

If I get the document to refresh the view, like moving it to an other monitor I can get it to work, but not always.

I am running the latest version for now 1.9.3 (however that information is ambiguous and given as 1.9.15 if you quick view the application) (seeimage)

Skärmavbild 2021-04-19 kl. 13.08.55.png

Link to post
Share on other sites

I can confirm this glitch. I get that graphic problem in the interaction between my Macbook Air (M1) and an external monitor. When I close the notebook after work, disconnect it from the monitor and then continue working only on the notebook, I often run into this problem. After that, the only thing that helps is to save the document and restart Afpub. So far, this has only happened in Affinity, not in Adobe CC/iWorks, etc.

I can reproduce and demonstrate the problem quite easily, as the error occurs quite often (but not always). If it helps someone troubleshooting I can also make a video.

Link to post
Share on other sites
20 minutes ago, SPaceBar said:


Thanks @sbe That would be a appreciated. I don't have an external monitor myself but can ask a colleague to try it following the videos. 👍
 

 

Nothing easier than that ;)

Perhaps interesting to know: When I connect the laptop back to the external monitor, everything is working correctly again. But if I want to work on my Laptop-Screen, I need to restart afpub.

Link to post
Share on other sites
1 hour ago, SPaceBar said:

My colleague has just tried this and was unable to reproduce it. Is there anything else other than using an external monitor that is relevant? 

The issue does not occur if I only toggle between Separated and Non-Separated Mode with remaining the document windows on the 1st monitor. It only occurs if I switch AND move the documents window to the 2nd screen + then switch back to non-separated mode.

That also means the issue occurs only for those documents which got moved to the external screen before switching back to non-separated mode. Documents which were left on the 1st screen aren't affected by the issue after switching back. So this recipe …

  1. start in Non-Separated Mode
  2. activate "Separated Mode"
  3. move one document window to the 2nd screen
  4. activate "Merge Windows"
  5. deactivate "Separated Mode" (= to Non-Separated)

… does cause the issue obligatory to me + makes it most obvious because visible in all open documents.

macOS 10.14.6, Macbook Pro Retina 15" + Eizo 27" // Affinity preferred in Separated Mode + Merged Windows

Link to post
Share on other sites

@SPaceBar, maybe the use of spaces and / or the setup of a main monitor influences this issue? As far I remember in macOS by default is 1 space only & the menu bar on both screens when an external monitor gets plugged. – I had changed it years ago, use spaces and have the menu bar only on the internal, the startup screen.

macOS 10.14.6, Macbook Pro Retina 15" + Eizo 27" // Affinity preferred in Separated Mode + Merged Windows

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.