Chosen Idea Posted March 30, 2021 Share Posted March 30, 2021 I've been reporting this bug in the Windows version for five years now, so not really confident. The "Show this panel on startup" check box useless. Still getting advertised to without my permission. The "recents" still have problems (there are none). They exist in all your products for Windows. This bug submit page also has a bug. It has had me put the CAPTCHA in several times while typing this. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 30, 2021 Share Posted March 30, 2021 28 minutes ago, Chosen Idea said: I've been reporting this bug in the Windows version for five years now, so not really confident. The "Show this panel on startup" check box useless. Still getting advertised to without my permission. The "recents" still have problems (there are none). They exist in all your products for Windows. This bug submit page also has a bug. It has had me put the CAPTCHA in several times while typing this. It might help if you would respond when users or Serif Staff ask questions or make suggestions. In all of your prior reports I can't find any where you have engaged with us or the support staff when they have tried to resolve your problem. Sean P 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Chosen Idea Posted March 30, 2021 Author Share Posted March 30, 2021 4 minutes ago, walt.farrell said: It might help if you would respond when users or Serif Staff ask questions or make suggestions. In all of your prior reports I can't find any where you have engaged with us or the support staff when they have tried to resolve your problem. What questions or suggestions are you talking about? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 30, 2021 Share Posted March 30, 2021 29 minutes ago, Chosen Idea said: What questions or suggestions are you talking about? The ones from your previous reports: (Well, perhaps really only one since the first one points to the second one, I think. But several topics had responses that you ignored.) Sean P 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Chosen Idea Posted March 30, 2021 Author Share Posted March 30, 2021 3 minutes ago, walt.farrell said: The ones from your previous reports: (Well, perhaps really only one since the first one points to the second one, I think. But several topics had responses that you ignored.) I don't believe they were expecting an answer to "you're SOL". You sound like you're a genuinely helpful guy, and I do get responses from other users (maybe the several topics you're talking about). The last user suggestion I got was to ship my entire system to Serif. That was a good one, and deserved a speedy reply. The "alternative" software crowd can be hypersensitive, I get that. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 30, 2021 Share Posted March 30, 2021 3 minutes ago, Chosen Idea said: I don't believe they were expecting an answer to "you're SOL". No one said "you're SOL", in the threads that I pointed to. Mark asked you to try something and see if it fixed the problem. As you are the only person experiencing this problem, as far as we know, resolving it is likely to be tricky, and it cannot proceed without your cooperation Sean P 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Chosen Idea Posted March 30, 2021 Author Share Posted March 30, 2021 I just spent some time deleting everything to do with Serif on my system and doing a reinstall from the 1.9.2 download. All is well! On my Mac the problems went away a few months ago when I had to do new install of my system. I'm guessing some gremlin that didn't want to go away with the usual methods. My dad is running Photo on his Mac, and I fixed the same issue easily by just doing the Cntrl-start thing. I'll leave you guys in peace for now lol. Thanks for listening. Quote Link to comment Share on other sites More sharing options...
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