ErinW Posted March 15, 2021 Share Posted March 15, 2021 Hello, I just ran the Affinity Photo 1.9.1.979 benchmark on my Windows 10 PC (Ryzen 2700X, RX 5700XT) and noticed the GPU benchmarks all report "N/A". I double checked the Performance option in Preferences and noticed Hardware Acceleration isn't enabled. When attempting to enable it, I receive the following message. "Unsupported Machine Configuration Hardware Acceleration requires Windows 10.0.19042 (May 2020) or newer and a modern GPU. Your current operating system is Microsoft Windows 10 Home (version 10.0.19043)." According to: https://en.wikipedia.org/wiki/Feature_levels_in_Direct3D#Direct3D_12 the RX 5700XT should support Direct3D 12 Feature Level 12.0. I'm not sure why I'm unable to enable OpenCL compute acceleration? Thanks, Erin Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted March 18, 2021 Staff Share Posted March 18, 2021 Hi @ErinW, Welcome to the forums Please see the below post regarding the ADM RX 5000 series GPUs and Hardware Acceleration in Affinity - I hope this clears things up! Quote Link to comment Share on other sites More sharing options...
walkurie Posted March 20, 2021 Share Posted March 20, 2021 I am experiencing the same problem with the AMD Radeon R9 200 series card. Quote Link to comment Share on other sites More sharing options...
ErinW Posted March 20, 2021 Author Share Posted March 20, 2021 @Dan C Thank you, I had missed that earlier post. I'll keep an eye out for a future fix. Thanks again, -Erin Quote Link to comment Share on other sites More sharing options...
Photo amateur Posted March 20, 2021 Share Posted March 20, 2021 Does a fix update 1.9.2 will come, where the issue is solved an the hardware acceleration is activated again? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 20, 2021 Share Posted March 20, 2021 2 hours ago, Thorsten Photo Worker said: Does a fix update 1.9.2 will come, where the issue is solved an the hardware acceleration is activated again? Probably not in 1.9.2, but sometime after that when AMD has provided a fix. Quote -- Walt Desktop: Windows 11 Pro, version 22H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 22H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Affinity Photo 1.10.6 (.1665) and 2.1.0 and 2.1.0. beta/ Affinity Designer 1.10.6 (.1665) and 2.1.0 and 2.1.0 beta / Affinity Publisher 1.10.6 (.1665) and 2.1.0 and 2.1.0betaiPad Pro M1, 12.9", iPadOS 16.6.1, Apple Pencil 2, Magic Keyboard Affinity Photo 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Designer 1.10.7 and 2.1.0 and 2.1.0 beta/ Affinity Publisher 2.1.0 and 2.1.0 beta Link to comment Share on other sites More sharing options...
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