1.9.0 Crashes using Patch tool

[BigDon]

After making a selection with the patch tool that is larger than about 1-inch square (650mm) Affinity Photo will crash when attempting to move the area into my target area, invariably. I was of the position that it may have been the photo I was working on because it began crashing whilst working on another restoration yesterday. I was able to complete the project after a LOT of restarts of Affinity. However, today I began a new project and 10 minutes into the task, whilst making a patch tool selection, it crashed again.

I am working on a 300 dpi (4167x3313) RGB 16-bit photo on a Macbook Pro, Catalina version 10.15.7 with 16GB of ram.

I have attached the file I was working on.

Thanks,

6.afphoto

Edited February 16, 2021 by BigDon
Adding Thanks.

[Old Bruce]

4 hours ago, BigDon said:

Photo will crash when attempting to move the area into my target area,

This has me confused. I select the area I want patched and move my mouse cursor over the area I want use as the patch.

[BigDon]

As do I. However when I click to close the selection, the application will crash. I know HOW to use the patch tool...the problem is it is crashing, especially if the area chosen is fairly large, like I said, about an inch square. If you look at the file I have attached, there is a long defect in the center of the male's forehead. When I select that entire area and move to the region I want to have pasted into that area, it will crash.

 

[Old Bruce]

All I can say is that it is not crashing here on Mac OS 10.14.6

[BigDon]

Not much help. I am not using the same version of OS as you. I have a newer version.

[Old Bruce]

Here is how I have my Preferences set up in Photo. 

[BigDon]

Except for Retina, our settings are similar. 

[BigDon]

See??

[Chris B]

Hey @BigDon

Could you make it crash again and attach the crash report please?

Users/<USERNAME>/Library/Containers/com.seriflabs.affinityphoto/Data/Library/Application Support/Crash Reporter

[BigDon]

The only file in that location was the .plist file. It is attached. I also have attached the contents of the pop-up that appears after an app crashes for sending the report to Apple.

Let me know if you need anything else.

Thanks.

Affinity Photo_DD798B8F-24F9-5116-9B74-92045E1B655F.plist Affinity Photo Crash Report.txt

[Sanjay]

Hello,

I am also facing problems with Affinity Photo for the last one month while using patch tool and also in converting Raw Images to JPG in the batch process. Please suggest if there is any solution to correct it.

Thank you.

[Chris B]

23 hours ago, BigDon said:

The only file in that location was the .plist file. It is attached. I also have attached the contents of the pop-up that appears after an app crashes for sending the report to Apple.

Let me know if you need anything else.

Thanks.

Affinity Photo_DD798B8F-24F9-5116-9B74-92045E1B655F.plist 192 B · 0 downloads Affinity Photo Crash Report.txt 115.35 kB · 0 downloads

There are a number of references to the graphics card and metal in the report - can you try switching to OpenGL in Preferences > Performance and see if it happens?

[Chris B]

22 hours ago, Sanjay said:

Raw Images to JPG in the batch process. Please suggest if there is any solution to correct it.

Can you send me the raw files please?

[BigDon]

24 minutes ago, Chris B said:

There are a number of references to the graphics card and metal in the report - can you try switching to OpenGL in Preferences > Performance and see if it happens?

Making the change to OpenGL made the difference. The patch was applied automatically and did not cause the application to crash.

The unusual thing is, AP automatically configured this setting when I installed it. The only settings I have changed on that particular tab was for the undo cache and memory usage, etc. The graphics driver was not changed from the way it was originally installed. But...all seems to work as I suppose it is supposed to for this particular issue however.

Thanks for the assistance.