90 day trial expired after ist run (split)

[salman1]

i am also having the same problem 

i don't think my laptops time changed even if it doesn't have a battery

after applying product key and closing the program and relaunching it 

it said my trial expired how do fix this

[Leigh]

Welcome to the forum @salman1 and we're sorry for the delay in replying.

We’re aware of an issue where the trial can expire after using the app once. It can happen if your hard drive is formatted to use FAT32 instead of NTFS. You can find out which file system your default hard drive is using by going to My Computer and then right-clicking on your default hard drive and select Properties.

I look forward to hearing from you.

[salman1]

Thank you for replying

my default hard drive says 

file system:NTFS

will it be possible to fix this?

 

Edited February 20, 2021 by salman1

[Leigh]

On 2/20/2021 at 4:18 PM, salman1 said:

Thank you for replying

my default hard drive says 

file system:NTFS

will it be possible to fix this?

 

Thanks for confirming. That should be fine.

Have you changed the location of your TEMP directory? Have you changed your system clocks recently or do you have setup similar to the post below?

 

[salman1]

i don't completely understand what it says on this post but i am kust using a toshiba laptop which runs on AC 

so when i unplug the cable it stops and the time also stops but when i connect to the internet it is usually updated automatically

[Leigh]

On 2/24/2021 at 2:12 PM, salman1 said:

so when i unplug the cable it stops and the time also stops but when i connect to the internet it is usually updated automatically

So your clock changes when you unplug the charger? 

[salman1]

it just stops 

it doesn't go backward

[Leigh]

22 hours ago, salman1 said:

it just stops 

it doesn't go backward

Thanks for relying. What timezone is your laptop set to? Does this change when you unplug the charger? Does the date/year change when unplugging the charger or does the time/date stop at the time/date that the charger was unplugged?

[IanSG]

On 2/24/2021 at 2:12 PM, salman1 said:

i don't completely understand what it says on this post but i am kust using a toshiba laptop which runs on AC 

so when i unplug the cable it stops and the time also stops but when i connect to the internet it is usually updated automatically

There should be a battery powered clock on the motherboard - if the clock stops when the power's disconnected it would suggest the battery's dead.  

[Alfred]

20 minutes ago, IanSG said:

There should be a battery powered clock on the motherboard - if the clock stops when the power's disconnected it would suggest the battery's dead.  

That was my immediate thought, but I would expect the clock to reset (to 00:00:00 UTC on 1 January 1970) when power is applied, rather than picking up where it left off.

[IanSG]

4 hours ago, Alfred said:

That was my immediate thought, but I would expect the clock to reset (to 00:00:00 UTC on 1 January 1970) when power is applied, rather than picking up where it left off.

The laptop could connect to an NTP server, possibly from the bios.  Checking the event log might be informative.

[Alfred]

24 minutes ago, IanSG said:

The laptop could connect to an NTP server, possibly from the bios.

Ah, yes, that chimes with (sorry!) this observation:

On 2/24/2021 at 2:12 PM, salman1 said:

when i connect to the internet it is usually updated automatically

 

[salman1]

the time and date only stops at the time when i unplug

it worked fine while i was using the first 10 days trials

the timezone is utc +6

[Leigh]

On 3/16/2021 at 8:33 AM, salman1 said:

the time and date only stops at the time when i unplug

it worked fine while i was using the first 10 days trials

the timezone is utc +6

If the time isn't changing when unplugged then it should work but not sure what to suggest because the app clearly thinks that you're trying to modify the time/date to extend the trial, which you're not. I take Designer and Publisher do the same when using the 90 day PK?

[IanSG]

On 3/16/2021 at 8:33 AM, salman1 said:

the time and date only stops at the time when i unplug

it worked fine while i was using the first 10 days trials

the timezone is utc +6

That still sounds like the motherboard battery's flat - have you replaced it?

[Alfred]

On 3/17/2021 at 3:18 PM, Leigh said:

If the time isn't changing when unplugged then it should work but not sure what to suggest because the app clearly thinks that you're trying to modify the time/date to extend the trial, which you're not.

If the time isn’t changing when unplugged then it will still show the old time when plugged back in (say) 24 hours later. So it will look to the app as though the user has wound the clock back.