Throne777 Posted February 9, 2021 Share Posted February 9, 2021 I've just updated all 3 programs to version 1.9 and now none of them will open (this is on Windows 10). When I run them I get the new splash screen, the program opens for a second and then immediately closes. No error message or anything. Version 1.8 worked just fine, and there haven't been any Windows updates since I switched from 1.8 to 1.9 (unless it installed one without me knowing). Any help would be great as I really need them working as I've got work to do! Edit: Just to add a bit more info. I'm running them on a Windows Surface Laptop 3. 16GB RAM, AMD Ryzen 5 Surface Edition. Thanks! Quote Link to comment Share on other sites More sharing options...
MikeDuf Posted February 9, 2021 Share Posted February 9, 2021 You can look into various 1.9 crash post here. I made one where I detailed steps I took trying to fix it (worked for some) but for me nothing works. I'd say if you have the link to updates in your browser history try uninstalling affinity and go back to last stable version. Which is not 1.9. Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
Staff Callum Posted February 10, 2021 Staff Share Posted February 10, 2021 On 2/9/2021 at 10:07 AM, Throne777 said: I've just updated all 3 programs to version 1.9 and now none of them will open (this is on Windows 10). When I run them I get the new splash screen, the program opens for a second and then immediately closes. No error message or anything. Version 1.8 worked just fine, and there haven't been any Windows updates since I switched from 1.8 to 1.9 (unless it installed one without me knowing). Any help would be great as I really need them working as I've got work to do! Edit: Just to add a bit more info. I'm running them on a Windows Surface Laptop 3. 16GB RAM, AMD Ryzen 5 Surface Edition. Thanks! Hi Throne777, I'm sorry to hear you are having crashes after the latest update please could you try the suggestions found here : @MikeDuf If you haven't already please could you also try this? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
MikeDuf Posted February 10, 2021 Share Posted February 10, 2021 I did that already. Not a solution for me I tried for all 3 softwares Quote Windows 10, Affinity Designer + Photo (Graphic Design, photo-editing). Link to comment Share on other sites More sharing options...
Throne777 Posted February 10, 2021 Author Share Posted February 10, 2021 @Callum The guide doesn't match up with what the folders are like. So for me the file path is different: Appdata / Roaming / Affinity / (The three options in AppData was Local, LocalLow, and Roaming. Not sure why Affinity is in Roaming?) Then there's Common, Designer, Photo, Publisher in the Affinity folder. The 1.0 Settings folder for Common and Publisher are both empty. The Settings folder for Designer and Photo contain the PerformancePreference file but it doesn't contain an entry for UseHardwareAcceleration I assume that's not a good sign? Quote Link to comment Share on other sites More sharing options...
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