Gordon Hamilton Posted February 5, 2021 Share Posted February 5, 2021 Down loaded latest version for windows yesterday 4th Feb 21, working on photo and whole system keeps shutting down off current workload while editing photos. reopen and lost selection of open files. Has now done it four time. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 5, 2021 Share Posted February 5, 2021 1 hour ago, Gordon Hamilton said: Down loaded latest version for windows yesterday 4th Feb 21, working on photo and whole system keeps shutting down off current workload while editing photos. reopen and lost selection of open files. Has now done it four time. Do you have any further info to share, like what you were doing at the time? Do you have any crash reports in %APPDATA%\Affinity\Photo\1.0\CrashReports\reports that you could upload? Quote Link to comment Share on other sites More sharing options...
DenisD84 Posted February 5, 2021 Share Posted February 5, 2021 For me it helped to delete the folder and start Foto again. Folder structure: %APPDATA%\Affinity\Photo Completely delete Photo, hope can help others with the help position. I was able to work in the programme again, but the performance is really worse than before and rather 3 steps back than before, Serif must improve on Windows. In the studio views, change individual tabs - system crashes for a few minutes and so I can't work and I can't get any further. Because I have to restart. Unfortunately, no reports are produced. Folder is empty. All the improvements are of no use if you can't work with the programme. My system - AMD Ryzen 3700x - RX 5700 XT - 32 GB RAM - SSD (:C) Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 6, 2021 Share Posted February 6, 2021 23 hours ago, DenisD84 said: but the performance is really worse than before and rather 3 steps back than before, Serif must improve on Windows. Most people are enjoying better performance with GPU acceleration (my machine is approx 7.5X faster now), but it looks like we're experiencing some problems with AMD RX & Ryzen combinations. We'll look into this. In the meantime can you take a screenshot of the results from Help | Benchmark (make sure that Hardware Acceleration is enabled still in preferences). Also, can you describe your workflow a little? How and when are you experiencing performance problems? Finally, try disabling HW acceleration, and see if that fixes the performance problems. Quote Link to comment Share on other sites More sharing options...
yo_mikie Posted February 6, 2021 Share Posted February 6, 2021 (edited) hello. i am experiencing crashes to desktop. i can successfully edit one photo at a time, but opening multiple photos causes a crash to desktop. window 10 pro 64bit dell XPS 17" 10th gen i7-10875h (16mb cache 5.1ghz 8core) 1 tb m.2pcie ssd 32GB DDR4-2933mhz 2x16 NVIDIA(R) GeForce RTX(TM) 2060 6GB GDDR6 with Max-Q Edited February 6, 2021 by yo_mikie@yahoo.com Left out video card Quote Link to comment Share on other sites More sharing options...
KenCristy Posted February 7, 2021 Share Posted February 7, 2021 I too am having issues with photo crashing for no obvious reason. It appears to be totally random. I can edit a photo successfully, then the next will freeze my computer. Ctrl, alt, delete will not take me out of the program. If I force start program will work fine for a while then the same thing happens again. This is very important for me as it's the only program that I use for Sony RAW files. My computer is HP all in one device. Photo has worked perfectly since installing the very first release an has always upgraded successfully until now Quote Link to comment Share on other sites More sharing options...
EUl Posted February 7, 2021 Share Posted February 7, 2021 I've got similair problems since the latest update to 1.9. The performance is a lot slower than before the update and the program crashes every few minutes. It seems totally random to me. Sometimes, during changing the tool. sometimes changing the layer or trying to add a layer to a group or choosing a mask. I've got Windows 10 x64, Lenovo IdeaPad S340 and never had problems with the versions before. Quote Link to comment Share on other sites More sharing options...
Denisa Posted February 7, 2021 Share Posted February 7, 2021 Hi, I have a similar problem after the update. Whenever I want to create a new document, the whole program collapses. Images and files are open and edited, just like before. Quote Link to comment Share on other sites More sharing options...
Frank Preuss Posted February 7, 2021 Share Posted February 7, 2021 (edited) Lots of Freezing of Affinity Photo 1.9 once you have a few layers, usually 5 layers or more and the program just totally freezes and has to be shut down. Love the new features in it, just hope they fix the crashing part soon. Edited February 7, 2021 by Frank Preuss Quote Link to comment Share on other sites More sharing options...
DenisD84 Posted February 7, 2021 Share Posted February 7, 2021 The problem is when the CL acceleration is activated, Photo crashes as far as changing a TAB in the studio. Benchmark could be run.Now turn Open CL off again. The sceenshot shows the benchmark with Open CL and without and then how it crashes. What is the solution from a professional? What disadvantages do I have now if I do not set the check mark? Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 9, 2021 Author Share Posted February 9, 2021 On 2/5/2021 at 4:51 PM, Mark Ingram said: Do you have any further info to share, like what you were doing at the time? Do you have any crash reports in %APPDATA%\Affinity\Photo\1.0\CrashReports\reports that you could upload? I am not using anything else at the time, select list of raw files to carry out new batch to convert into affinity files and jpeg, does about 4 files and stops working, next thin affinity photo application shuts down / crashes., do not know how to get any reports Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 9, 2021 Author Share Posted February 9, 2021 I am not using anything else at the time, select list of raw files to carry out new batch to convert into affinity files and jpeg, does about 4 files and stops working, next thin affinity photo application shuts down / crashes., do not know how to get any reports Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 59 minutes ago, Gordon Hamilton said: I am not using anything else at the time, select list of raw files to carry out new batch to convert into affinity files and jpeg, does about 4 files and stops working, next thin affinity photo application shuts down / crashes., do not know how to get any reports Press Windows key + E to open explorer, then paste %APPDATA%\Affinity\Photo\1.0\CrashReports\reports into the address bar and hit enter. You may see a bunch of files ending in .dmp in there. If so, can you upload the most recent to here please. Gordon Hamilton 1 Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 9, 2021 Author Share Posted February 9, 2021 fb144ada-8e48-4e7c-b60d-2dd92cc9400a.dmp Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 9, 2021 Share Posted February 9, 2021 2 hours ago, Gordon Hamilton said: fb144ada-8e48-4e7c-b60d-2dd92cc9400a.dmp 835 kB · 2 downloads These reports are showing a crash at shutdown - do you have any others in the folder? Is that the most recent? Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 3edf7df1-ef50-4bd2-8916-5f9624e2c46d.dmp3d1de483-201e-451f-a8b5-45d60f0bad95.dmpfb144ada-8e48-4e7c-b60d-2dd92cc9400a.dmpf6ec4da4-6b34-4b83-a8c2-07c01b868ef9.dmpf5fe7747-9d6b-4f7c-bcc4-1a3f95e7be61.dmpd50ccd65-c904-4496-bddd-7c5162317036.dmpc4449631-f872-4e95-ab97-52113a9927a8.dmpa90c2e9f-60cf-4290-9af9-77646ed2aaa4.dmp33181898-58e2-4001-8629-dcc1dcea972b.dmp Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 580d9a0f-69d1-42f6-913a-2b945554cc05.dmp 5cc6696a-6b7e-43ed-b360-536c6108b815.dmp 3edf7df1-ef50-4bd2-8916-5f9624e2c46d.dmp fb144ada-8e48-4e7c-b60d-2dd92cc9400a.dmp f6ec4da4-6b34-4b83-a8c2-07c01b868ef9.dmp a90c2e9f-60cf-4290-9af9-77646ed2aaa4.dmp f5fe7747-9d6b-4f7c-bcc4-1a3f95e7be61.dmp c4449631-f872-4e95-ab97-52113a9927a8.dmp Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 Just now, Gordon Hamilton said: 580d9a0f-69d1-42f6-913a-2b945554cc05.dmpUnavailable 5cc6696a-6b7e-43ed-b360-536c6108b815.dmp 3.46 MB · 0 downloads 3edf7df1-ef50-4bd2-8916-5f9624e2c46d.dmp 1.3 MB · 0 downloads fb144ada-8e48-4e7c-b60d-2dd92cc9400a.dmp 835 kB · 0 downloads f6ec4da4-6b34-4b83-a8c2-07c01b868ef9.dmp 666.83 kB · 0 downloads a90c2e9f-60cf-4290-9af9-77646ed2aaa4.dmp 641.06 kB · 0 downloads f5fe7747-9d6b-4f7c-bcc4-1a3f95e7be61.dmp 672.44 kB · 0 downloads c4449631-f872-4e95-ab97-52113a9927a8.dmp 763.67 kB · 0 downloads Hi mark these are all the files dated from start of Feb 21 , this all started after I updated to new version, the program stops or freezes then whole app shuts down, most recent was last night when trying to run new batch of raw files to affinity files and jpeg work flow, saved four photos and crashed, ended up having to do 1 at at time which is quite time consuming as you can imagine lol. especially when i go on a shoot could end up with 100 to 500 shots. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 10, 2021 Share Posted February 10, 2021 Thanks @Gordon Hamilton. The first crash report I looked at indicates that the window was resized, and the graphics driver failed to handle the new window size. After you experience a crash, could you also upload the log file, as it may contain some additional info. %APPDATA%\Affinity\Photo\1.0\Log.txt Also, you may find that uninstalling and reinstalling your graphics driver will fix this issue, or you can try changing your Renderer in the Preferences. Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 [DXCore] Found 3 adapters AMD Radeon R5 330 Version: 8.17.10.1404 IsHardware: Yes Supports D3D12 Feature Level 12.0: No HardwareID: PCI\VEN_1002&DEV_6665&SUBSYS_90F10000&REV_83 LUID: 0xC883 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xC85D Intel(R) HD Graphics 530 Version: 25.20.100.6446 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_8086&DEV_1912&SUBSYS_2B470000&REV_06 LUID: 0xC413 [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO Loading colour profiles Monitors Name: HP 24ea Display Adapter: Intel(R) HD Graphics 530 Primary: Yes Has user profile: No Profile name: HP_24ea.icm System Found 13 system profiles (parsed 13) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): sRGB Color Space Profile.icm Loading colour profile (system): RSWOP.icm Skipping colour profile (system): Proofing.gmmp Skipping colour profile (system): Photo.gmmp Skipping colour profile (system): MediaSim.gmmp Loading colour profile (system): HP_24ea.icm Skipping colour profile (system): Graphics.gmmp Skipping colour profile (system): D65.camp Skipping colour profile (system): D50.camp Loading colour profile (system): CNFRB6.ICC Loading colour profile (system): CNBJPRN3.ICM Found 13 user profiles (parsed 13) Loading colour profile (user): wsRGB.cdmp Loading colour profile (user): wscRGB.cdmp Loading colour profile (user): sRGB Color Space Profile.icm Loading colour profile (user): RSWOP.icm Skipping colour profile (user): Proofing.gmmp Skipping colour profile (user): Photo.gmmp Skipping colour profile (user): MediaSim.gmmp Loading colour profile (user): HP_24ea.icm Skipping colour profile (user): Graphics.gmmp Skipping colour profile (user): D65.camp Skipping colour profile (user): D50.camp Loading colour profile (user): CNFRB6.ICC Loading colour profile (user): CNBJPRN3.ICM Installed Loading colour profile: AdobeRGB1998.icc Loading colour profile: AppleRGB.icc Loading colour profile: CoatedFOGRA27.icc Loading colour profile: CoatedFOGRA39.icc Loading colour profile: ColorMatchRGB.icc Loading colour profile: Display P3.icc Loading colour profile: JapanColor2001Coated.icc Loading colour profile: JapanColor2001Uncoated.icc Loading colour profile: JapanColor2002Newspaper.icc Loading colour profile: JapanWebCoated.icc Loading colour profile: ROMM RGB.icc Loading colour profile: UncoatedFOGRA29.icc Loading colour profile: USSheetfedCoated.icc Loading colour profile: USSheetfedUncoated.icc Loading colour profile: USWebCoatedSWOP.icc Loading colour profile: USWebUncoated.icc Loading colour profile: WebCoatedFOGRA28.icc Imported -- 641.6558ms Wintab: Failed to load Wintab32.dll Wintab: Failed to create tablet context Attempting to create Direct3D device on default adapter Setting screen DPI to 92.53889943074 (scale = 1.0) Exit Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 not sure how to do this "Also, you may find that uninstalling and reinstalling your graphics driver will fix this issue, or you can try changing your Renderer in the Preferences. " Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 [DXCore] Found 3 adapters AMD Radeon R5 330 Version: 8.17.10.1404 IsHardware: Yes Supports D3D12 Feature Level 12.0: No HardwareID: PCI\VEN_1002&DEV_6665&SUBSYS_90F10000&REV_83 LUID: 0xC883 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xC85D Intel(R) HD Graphics 530 Version: 25.20.100.6446 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_8086&DEV_1912&SUBSYS_2B470000&REV_06 LUID: 0xC413 [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO [OpenCL] Found 2 platforms: Name: AMD Accelerated Parallel Processing Vendor: Advanced Micro Devices, Inc. Version: OpenCL 2.0 AMD-APP (1800.12) Name: Intel(R) OpenCL Vendor: Intel(R) Corporation Version: OpenCL 2.1 [OpenCL] Found 1 devices for platform AMD Accelerated Parallel Processing: AMD Radeon R5 330 Vendor: Advanced Micro Devices, Inc. Version: OpenCL 1.2 AMD-APP (1800.12) (Skipping unsupported device) [OpenCL] Found 1 devices for platform Intel(R) OpenCL: Intel(R) HD Graphics 530 Vendor: Intel(R) Corporation Version: OpenCL 2.1 NEO Loading colour profiles Monitors Name: HP 24ea Display Adapter: Intel(R) HD Graphics 530 Primary: Yes Has user profile: No Profile name: HP_24ea.icm System Found 13 system profiles (parsed 13) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): sRGB Color Space Profile.icm Loading colour profile (system): RSWOP.icm Skipping colour profile (system): Proofing.gmmp Skipping colour profile (system): Photo.gmmp Skipping colour profile (system): MediaSim.gmmp Loading colour profile (system): HP_24ea.icm Skipping colour profile (system): Graphics.gmmp Skipping colour profile (system): D65.camp Skipping colour profile (system): D50.camp Loading colour profile (system): CNFRB6.ICC Loading colour profile (system): CNBJPRN3.ICM Found 13 user profiles (parsed 13) Loading colour profile (user): wsRGB.cdmp Loading colour profile (user): wscRGB.cdmp Loading colour profile (user): sRGB Color Space Profile.icm Loading colour profile (user): RSWOP.icm Skipping colour profile (user): Proofing.gmmp Skipping colour profile (user): Photo.gmmp Skipping colour profile (user): MediaSim.gmmp Loading colour profile (user): HP_24ea.icm Skipping colour profile (user): Graphics.gmmp Skipping colour profile (user): D65.camp Skipping colour profile (user): D50.camp Loading colour profile (user): CNFRB6.ICC Loading colour profile (user): CNBJPRN3.ICM Installed Loading colour profile: AdobeRGB1998.icc Loading colour profile: AppleRGB.icc Loading colour profile: CoatedFOGRA27.icc Loading colour profile: CoatedFOGRA39.icc Loading colour profile: ColorMatchRGB.icc Loading colour profile: Display P3.icc Loading colour profile: JapanColor2001Coated.icc Loading colour profile: JapanColor2001Uncoated.icc Loading colour profile: JapanColor2002Newspaper.icc Loading colour profile: JapanWebCoated.icc Loading colour profile: ROMM RGB.icc Loading colour profile: UncoatedFOGRA29.icc Loading colour profile: USSheetfedCoated.icc Loading colour profile: USSheetfedUncoated.icc Loading colour profile: USWebCoatedSWOP.icc Loading colour profile: USWebUncoated.icc Loading colour profile: WebCoatedFOGRA28.icc Imported -- 667.8987ms Quote Link to comment Share on other sites More sharing options...
Gordon Hamilton Posted February 10, 2021 Author Share Posted February 10, 2021 tried affinity batch process again and crashed and shut down application, looked for crash report but did not find one dated 10-02-2021 but upload text report as requested. Arceom 1 Quote Link to comment Share on other sites More sharing options...
Arceom Posted February 13, 2021 Share Posted February 13, 2021 I have the same problem, batch job is crashing the application. Used to be able to select 50 psd files (~60mb each) and do a batch job; now I can't do it with even only 10. I have crash reports, where should I upload them? Also, how do I roll back to a previous version? this caught me by surprise and I need to convert large amounts of psd files to do my job. Quote Link to comment Share on other sites More sharing options...
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