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  1. Really, you're kidding me now! in 2 years you don't get it right and then ask for money again and still don't get it on the chain. It would be best if AMD writes on its website all application programs for creatives work only the products of Serif are not supported. Since Serif does not manage to communicate this correctly
  2. I can only advise everyone to stay away from Affinity products on Windows. Since it has not been managed in 18 months to solve the problem. I am back with Adobe, not everything is perfect but it runs and is stable even with large projects. I will no longer install the software on my Windows computer. Still wish everyone here the best for your projects. Best regards
  3. Good day, the development team cannot handle the graphics cards from 2019 to now from AMD. Have not managed it even after 2 1/2 years. Don't believe in it any more either, for over a year promises have been made here and what has happened. NOTHING. AMD card owners should look for other software and write this off. I wish all RX card owners a nice spring.
  4. Guten Morgen es gibt jetzt mehrere Anfragen, wann es eine Verbesserung geben wird. Entweder kam lange Zeit nichts oder es wurde immer gesagt, womit man in Kontakt steht. Es sind jetzt mehr als 9 Monate. Ich habe für Software bezahlt, die nicht wie versprochen funktioniert. Mein Workaround sieht so aus. Auf dem IPAD Affinity Photo and Designer. Auf dem PC ist Photo/Designer/Publisher nicht brauchbar, sobald ich größere Bilder in hoher Auflösung verwende, friert das Bild ein und ich kann mir einen Kaffee holen. Also musste ich in den sauren Apfel beißen und die Adobe Clound-Anwendungen wieder kaufen. Also hätte ich gerne etwas von dem Geld zurück, das ich für die Programme auf dem PC bezahlt habe. Sind nur eingeschränkt nutzbar. Bitte lassen Sie es mich wissen. Alles Gute
  5. In another four months we can programme it ourselves. No....not my job and not by us users either. I would be happy if the problem could be solved. I just don't see the will. If everyone had the problem now and not just the new ones who got an AMD card, what would happen at Serif? We are customers and would also like to help our friends, business partners and the community and also have fun with the purchased product. In any case, I will send the problem to Computerbase, Heise and Golem. Maybe it will help if the technical press writes about it. Live long and prosper
  6. Good evening, I'm curious if the admins will answer here at all? Well, maybe the fault lies with AMD, but the RX 5700 XT has been on the market since 07.07.2019 and in the time until the update in February 2021 what happened? It annoys me that they don't manage to adjust the system requirements accordingly and point it out. That the acceleration under the AMD cards from the generation 5xxx or higher is not supported. Affinity products probably don't need any RAM either, the specifications are missing as well. If I go by the system requirements, I expect the performance to be in € and reflected in the product. A software that does not work 100% is not acceptable after 4 months. Good night...
  7. Good day from Germany, What about Team Serif, when do we finally get the hardware acceleration. Have paid for it, for a performance that is not available to us. This now for 4 3/4 months. Since 3 months no information on the part of Serif, that has nothing to do with customer friendliness. But with silence of a problem. I really feel like I'm being taken for a ride. Windows Hardware Windows PC (64-bit) with mouse or equivalent input device Hardware acceleration via GPU* Graphics card compatible with DirectX 10 and higher versions (RX 6800 XT DirectX 12_2 Ultimate) At least 2 GB RAM (4 GB RAM recommended) = (16 GB VRAM) 934 MB available hard disk space; additional space required during installation = 1 TB SSD NVW PCI 3.0 Display size of 1280 x 768 or higher = WQHD 2440 x 1440 * Requires: - Windows 10 with the April 2020 update (or newer version). - Graphics card capable of handling Direct3D Level 12.0 Where does it say what AMD graphics cards are not supported from NAVI onwards, if you look through this when you buy it?
  8. Good day from Germany, I know get on it no answer or only again, practice you in patience. Must get rid of it, is just to laugh. How is the status now after 4 1/2 months with the contact to AMD? So from the next UPDATE no graphics cards with the older architecture versions of the Graphics Core Next (GCN), as well as the affected series HD 7000/8000 no longer supported. (https://www.heise.de/news/Spielergrafikkarten-AMD-und-Nvidia-beenden-Treiber-Support-vieler-GPUs-6115492.html) Switching off the hardware acceleration should not affect the workflow. But had, hab Paid like everyone else and do not get this, because and this you have to melt on the tongue. Since it was not managed in 19 months (+ 4 months = 23 months) to program the OPEN-CL interface. The RX 5700 xt has come on 07.07.2019 on the market. In this time one could have possibly hired an employee who can do this or employee schools. Live long and in peace. Translated with www.DeepL.com/Translator (free version)
  9. @DancePanda42, Graphics cards from AMD (rx 5000- rx 6000) that support DirextX12 or better are not supported under Windows and therefore you have to live without the acceleration. Is a little confusing what is said a Current GPU, so it is meant if you have a Nvidia GPU or an Intel iGPU, you get OPEN-CL.
  10. Hi @walt.farrell, thanks, If that's the case, I'll keep it, but if there are errors again, I'd rather go back. I'm starting to feel like I'm in Asterix Conquers Rome with pass 37b. No offence.
  11. Hi @Robert V, ich schreib Dir mal auf deutsch, Affinity hat es abgeschaltet da es nur zu Problemen kam auf AMD Karten der 5000er Generation oder höher. Mein Tipp lade Dir die alte Version für alle 3 Programme runter also 1.8.5, solltest Du auf die neuen Funktionen erst einmal verzichten können? Mach ich jetzt wohl auch, da auch ohne Open-CL Haken, mein System ab und an einfach sagt keine Rückmeldung. 3700 x, 32 GB Ram, NVW SSD, 6800 XT, 750 Watt Netzteil ------------------------------------------------------------------------------------------------ I'll write to you in German, Affinity has switched it off because it only caused problems on AMD cards of the 5000 generation or higher. My tip is to download the old version for all 3 programmes, i.e. 1.8.5, if you can do without the new functions for the time being? I'll probably do that now too, because even without the Open-CL hook, my system just says no feedback now and then. 3700 x, 32 GB Ram, NVW SSD, 6800 XT, 750 Watt power supply unit Translated with www.DeepL.com/Translator (free version)
  12. Hi @Mark Ingram, You can do something with that statement. It's a pity that everything cost money. AMD has now in the beta driver Open CL already in it but has brought no improvement. But tomorrow I will reset the system and then see if it gets better somehow. Then I only have one question if I go back to 1.8 and leave Publisher and Designer as they are, can I use all three directly in Publisher or do they all have to be on the same level? Thanks for the answer. Have a nice weekend and stay healthy
  13. Hi @Mark Ingram, when can we expect a patch? An update on the situation would be appropriate as the problem has been going on for about 4 weeks now. Thank you
  14. Hi @Mark Ingram, Crashes due to opening a file or the use of filters. But I will send the group link to the group. I think everyone should tell their own problem. This way you can also help the users who use a different graphics card. We all want to have a good experience with the programmes. best regards
  15. Hi @Mark Ingram, In the German Facebook group Affinity Photo Germany, the error also occurs with many people with a Geforce GTX/RTX. The only thing that helps is to remove the hook. So please take a look at this too. I will then pass it on in the community of the group. Thank you
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