UweJelting Posted February 4, 2021 Posted February 4, 2021 Hey, got this problem: if i try to sign in my account, this window appears and the Designer (also Photo and Publisher!) crashes. Windows 10 home, 8 GB Ram Quote
Mark Ingram Posted February 4, 2021 Posted February 4, 2021 Hi @UweJelting, did you purchase the app from the Microsoft Store? UweJelting 1 Quote
Staff DanG Posted February 4, 2021 Staff Posted February 4, 2021 Hi @UweJelting Thanks for reporting this issue. If your answer to Mark's question is "Yes", then I've got a couple of quick follow-up questions for you if you don't mind. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot UweJelting 1 Quote
UweJelting Posted February 4, 2021 Author Posted February 4, 2021 Hi. Not from the store, its the download version from the Affinity-Page (all Versions). Runtimebroker Version: 10.0.19041.746 Quote
UweJelting Posted February 4, 2021 Author Posted February 4, 2021 Store-Version: Microsoft.WindowsStore_11910.1002.5.0_x64 Quote
Staff DanG Posted February 4, 2021 Staff Posted February 4, 2021 Thanks @UweJelting, Would you mind checking for Windows updates and if there are any see if it works after they've been installed? Thanks a lot UweJelting and Tom Lachecki 2 Quote
UweJelting Posted February 4, 2021 Author Posted February 4, 2021 Hey. The newest updates are allready installed. Regards Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.