UweJelting Posted February 4, 2021 Share Posted February 4, 2021 Hey, got this problem: if i try to sign in my account, this window appears and the Designer (also Photo and Publisher!) crashes. Windows 10 home, 8 GB Ram Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted February 4, 2021 Share Posted February 4, 2021 Hi @UweJelting, did you purchase the app from the Microsoft Store? UweJelting 1 Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 4, 2021 Staff Share Posted February 4, 2021 Hi @UweJelting Thanks for reporting this issue. If your answer to Mark's question is "Yes", then I've got a couple of quick follow-up questions for you if you don't mind. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)? What's the version number of c:\windows\system32\RuntimeBroker.exe? Thanks a lot UweJelting 1 Quote Link to comment Share on other sites More sharing options...
UweJelting Posted February 4, 2021 Author Share Posted February 4, 2021 Hi. Not from the store, its the download version from the Affinity-Page (all Versions). Runtimebroker Version: 10.0.19041.746 Quote Link to comment Share on other sites More sharing options...
UweJelting Posted February 4, 2021 Author Share Posted February 4, 2021 Store-Version: Microsoft.WindowsStore_11910.1002.5.0_x64 Quote Link to comment Share on other sites More sharing options...
Staff DanG Posted February 4, 2021 Staff Share Posted February 4, 2021 Thanks @UweJelting, Would you mind checking for Windows updates and if there are any see if it works after they've been installed? Thanks a lot Tom Lachecki and UweJelting 2 Quote Link to comment Share on other sites More sharing options...
UweJelting Posted February 4, 2021 Author Share Posted February 4, 2021 Hey. The newest updates are allready installed. Regards Quote Link to comment Share on other sites More sharing options...
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