KevinG Posted January 30, 2021 Posted January 30, 2021 New beta does same as released version, if release version locks up (regularly locks up on different documents) then restarting app just goes to grey screen and does not get to studio or toolbars. Needs reboot to start, same with this beta, would not run without restart after release version lock-up. Been happening for a few weeks and I have been hoping beta may have fixed problem Lenovo X1 Yoga with all windows updates
Staff Gabe Posted February 4, 2021 Staff Posted February 4, 2021 Hi @KevinG, Sorry for the delayed rely. Next time it locks up, can you go to Task Manager > Right click on Publisher > Create dump file. Attach the .dmp file here and we can have a look.
KevinG Posted February 6, 2021 Author Posted February 6, 2021 Latest in app update appears to have fixed the problem
KevinG Posted February 11, 2021 Author Posted February 11, 2021 taken a few days to crash but dump file attached crashpad_handler.DMP
Staff Gabe Posted February 12, 2021 Staff Posted February 12, 2021 This seems to be the DMP of the crashpand_handler, and not the app itself. WE need the DMP of the actual app not the handler:
KevinG Posted February 13, 2021 Author Posted February 13, 2021 Sorry attached as still there as I have not rebooted yet as have not been back to publisher so it is still locked up Publisher.DMP
KevinG Posted February 15, 2021 Author Posted February 15, 2021 second crash dump tried to attach as it did same again this morning on a new project but dump is 3Gb too big to upload, told 583mb max size
Staff Gabe Posted February 18, 2021 Staff Posted February 18, 2021 What if you disable Hardware Acceleration in Preferences > Performance? Is it any better?
KevinG Posted February 19, 2021 Author Posted February 19, 2021 sorry same with acceleration off, locked up, and will not start without reboot (just displays blank empty grey boxes with icon top left)
KevinG Posted February 20, 2021 Author Posted February 20, 2021 Worse with latest beta crashed within the hour, normally got a day or so before crash acceleration off
Staff Gabe Posted February 22, 2021 Staff Posted February 22, 2021 Does anything appear inside Event Viewer > Windows Logs > Application for Publisher that you could attach?
Staff Gabe Posted February 22, 2021 Staff Posted February 22, 2021 That sounds rather big. Try uploading it using this link: https://www.dropbox.com/request/5y1RSHY7friEP9EeZNcM
KevinG Posted February 23, 2021 Author Posted February 23, 2021 Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?
walt.farrell Posted February 23, 2021 Posted February 23, 2021 4 minutes ago, KevinG said: How do I start publisher without opening recent files? Press the Ctrl key and keep it pressed until step 4. Click the application icon to start the application. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it. Once the Clear User Defaults dialog shows up, release the Ctrl key. Leave "Don't restore windows and documents" checked, and uncheck everything else. Press Clear. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Staff Gabe Posted February 24, 2021 Staff Posted February 24, 2021 You've uploaded a DPM file, not an event viewer file. https://social.technet.microsoft.com/wiki/contents/articles/52088.windows-10-how-to-save-a-copy-of-the-event-viewer-application-and-system-logs.aspx
KevinG Posted February 24, 2021 Author Posted February 24, 2021 Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files? Application_logs.evtx
Staff Gabe Posted February 25, 2021 Staff Posted February 25, 2021 There's something else on going on on your PC. Affinity is not the only app hanging. Even the build-in windows explorer is affected by the same issue: Try creating a new user account and see if that's any better. Failing that, I'm afraid there's not much we can do, as it appears to be a system-wide issue and not an Affinity issue.
KevinG Posted February 25, 2021 Author Posted February 25, 2021 Today's beta RC3 seems much better, running most of day without a crash
KevinG Posted February 25, 2021 Author Posted February 25, 2021 Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?
KevinG Posted February 25, 2021 Author Posted February 25, 2021 Thanks, RC3 has not crashed yet, looking much more stable
Staff Gabe Posted February 26, 2021 Staff Posted February 26, 2021 On 2/23/2021 at 9:31 PM, walt.farrell said: Press the Ctrl key and keep it pressed until step 4. Click the application icon to start the application. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it. Once the Clear User Defaults dialog shows up, release the Ctrl key. Leave "Don't restore windows and documents" checked, and uncheck everything else. Press Clear. Walt has already answered your question. We have had an update yesterday (1.9.1) so you should be using that instead of the beta. Regardless, as mentioned above, you have a bigger problem going on on your PC causing apps to become unresponsive / crash. Try disabling your antivirus, see if it's better. If not, I suggest you get in touch with Microsoft Support and see what they say. You have a report ID for your explorer.exe hang/crash which they are responsible for.
KevinG Posted February 26, 2021 Author Posted February 26, 2021 Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?
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