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KevinG

Will not restart after Lockup needs reboot

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New beta does same as released version, if release version locks up (regularly locks up on different documents) then restarting app just goes to grey screen and does not get to studio or toolbars.

Needs reboot to start, same with this beta, would not run without restart after release version lock-up. Been happening for a few weeks and I have been hoping beta may have fixed problem

Lenovo X1 Yoga with all windows updates

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Hi @KevinG,

Sorry for the delayed rely. 

Next time it locks up, can you go to Task Manager > Right click on Publisher > Create dump file. Attach the .dmp file here and we can have a look. 

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second crash dump tried to attach as it did same again this morning on a new project but dump is 3Gb too big to upload, told 583mb max size

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sorry same with acceleration off, locked up, and will not start without reboot (just displays blank empty grey boxes with icon top left)image.thumb.png.c2bbf17d41e837e8ba241109c07591e7.png

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Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?

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4 minutes ago, KevinG said:

How do I start publisher without opening recent files?

  1. Press the Ctrl key and keep it pressed until step 4.
  2. Click the application icon to start the application.
  3. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it.
  4. Once the Clear User Defaults dialog shows up, release the Ctrl key.
  5. Leave "Don't restore windows and documents" checked, and uncheck everything else.
  6. Press Clear.

-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.1.979 and 1.9.1.979 Beta   / Affinity Designer 1.9.1.979 and 1.9.1.971 Beta  / Affinity Publisher 1.9.1.979 and 1.9.1.967 Beta

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There's something else on going on on your PC. Affinity is not the only app hanging. 

image.png

image.png

image.png

Even the build-in windows explorer is affected by the same issue: 

image.png

Try creating a new user account and see if that's any better. Failing that, I'm afraid there's not much we can do, as it appears to be a system-wide issue and not an Affinity issue. 

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Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?

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On 2/23/2021 at 9:31 PM, walt.farrell said:
  1. Press the Ctrl key and keep it pressed until step 4.
  2. Click the application icon to start the application.
  3. Watch for a Clear User Defaults dialog. You may need to look in the Windows Taskbar and wait for the application icon to show up then click on it.
  4. Once the Clear User Defaults dialog shows up, release the Ctrl key.
  5. Leave "Don't restore windows and documents" checked, and uncheck everything else.
  6. Press Clear.

Walt has already answered your question.

We have had an update yesterday (1.9.1) so you should be using that instead of the beta. Regardless, as mentioned above, you have a bigger problem going on on your PC causing apps to become unresponsive / crash. Try disabling your antivirus, see if it's better. If not, I suggest you get in touch with Microsoft Support and see what they say. You have a report ID for your explorer.exe hang/crash which they are responsible for. 

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Both version, full and beta lock up on opening file, get to last page open but then locks up. How do I start publisher without opening recent files?

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