Dubsy Posted January 22, 2021 Share Posted January 22, 2021 Hi, I have Nikon D3400 and shoot Raw&JPG , I'm currently using the 90 day trial version of affinity before i buy. Every time I try to open a raw file it says unsupported. I am using MS Windows 7. It will open the .JPG but I want to edit in raw. Is this a known issue and Is there a solution? Many thanks Dave Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 22, 2021 Share Posted January 22, 2021 Welcome to the Serif Affinity forums, @Dubsy. I'm not sure what's going on; the Nikon D3400 is on the supported cameras list. Can you provide one of your files, so we (users or Serif staff) can check it. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Dubsy Posted January 22, 2021 Author Share Posted January 22, 2021 Hi, sure, I'll send it over in the morning as I'm away from the pc at the moment Quote Link to comment Share on other sites More sharing options...
Dubsy Posted January 23, 2021 Author Share Posted January 23, 2021 Hi Walt, please find attached one of the raw files from my Nikon D3400. As mentioned i am using the trial version which i uploaded just yesterday, i am an in experinced user on photo software, Best regards Dave DSC_0075.NEF Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 23, 2021 Share Posted January 23, 2021 It should usually work right out of the box in APh, since the Nikon D3400 RAWs are long time supported. - It's probably more related to some Windows 7 problems here. Do other common Affinity Photo things (beside the D3400 RAW processing) work with your Win7 installment? On a Mac there's no problem with loading and developing that D3400 RAW file ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Ray S. Posted January 23, 2021 Share Posted January 23, 2021 This file also work on win 10 home. I also think there must be a problem with win 7....? Quote Link to comment Share on other sites More sharing options...
Dubsy Posted January 23, 2021 Author Share Posted January 23, 2021 Hi Walt, Thanks, I think its solved, i only had about 3 GB of Ram available , This morning my ram upgrade arrived in the post ( 8GB ) so added this and tried just a few mins ago and it now opened straight away !! Phew. So hopefully that has resolved the issue. I am sure i will be back on the forum with new questions as this is my 1st time at using RAW and any photo edit software. I have yet to discover once i edit how i save etc and it what format, i tend to use my wildlife images just for sharing with friends on social media, so any help would be most gratefully received . Thanks Dave Callum 1 Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted January 23, 2021 Share Posted January 23, 2021 Thanks for letting us know the solution, Dave. Callum 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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