alex-w Posted December 8, 2020 Share Posted December 8, 2020 Hi Affinity team, My product key is not working I'm copying and pasting my email and product key. What can be done here? Cheers? Alex Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted December 8, 2020 Staff Share Posted December 8, 2020 @alex-w If you can email affinity@serif.com with a screenshot showing exactly what you are entering in the boxes we can look into this for you. Quote Link to comment Share on other sites More sharing options...
alex-w Posted December 8, 2020 Author Share Posted December 8, 2020 on it Quote Link to comment Share on other sites More sharing options...
alex-w Posted December 8, 2020 Author Share Posted December 8, 2020 Hello, I've emailed but have not recieved any response. can you look into this please Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 8, 2020 Share Posted December 8, 2020 @alex-w You sent your first email about 4 hours ago. Serif are a UK company so that would mean it was sent about 15:45, UK time. To post here 1 hour later, i.e. about 16:45 UK time, commenting you have not received any response is perhaps a little unreasonable, especially since all Serif staff are still working from home, I believe, and your latest post to the forums would have been sent about the time many of those staff are likely to be finishing their working day and may simply not have had time to check for a solution to your problem. It may be that you will not receive any reply for up to another 12 hours or so, i.e. about 08:00 to 09:00 UK time. Jeff Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
wonderings Posted December 8, 2020 Share Posted December 8, 2020 What message do you get when you use the product key you have? Did you buy a product key for the right OS version you are using? As in buy a Mac key for a Mac version of Affinity or Windows key for Windows version of Affinity? If you give some more details beyond it just not working someone may have run into the same thing and can help you before tech support gets back to you. Quote Link to comment Share on other sites More sharing options...
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