walt.farrell Posted December 7, 2020 Share Posted December 7, 2020 I'm not sure whether this is representative of a problem or not, but I tried downloading some of my purchased brushes this morning, from the My Account panel in all 3 beta applications. I'm reporting it here in Photo beta rather than making individual reports in all 3 beta forums. My PC was having some storage-related or CPU-related issues at the time, I think, as I had to restart it shortly afterwards. But my experience in the 3 applications was this, before the restart: Publisher: I did a Re-Synch from the Preferences (burger) menu and it worked and everything started downloading. But Publisher froze and I had to kill it using Windows Task Manager. Designer: I did a Re-Synch, and it worked. Designer crashed during the downloading. Photo: I did a Re-Synch, and Photo said the re-synch failed. I had to sign-out of the account and sign-in again. Even stopping/restarting Photo was not sufficient. After signing-in again everything downloaded properly. In cases 1 and 2 after restarting the applications everything was fine. I have a crash report from Designer, but the forum doesn't want to upload it so I'll need an upload link if you want to see it. Patrick Connor 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Staff Jon P Posted December 7, 2020 Staff Share Posted December 7, 2020 Can you upload the reports here @walt.farrell. I'll get them looked at. Thanks Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
walt.farrell Posted December 7, 2020 Author Share Posted December 7, 2020 Designer crash report uploaded, @Jon P. That's the only one I've gotten; Publisher was a freeze and I neglected to ask Windows to take a dump. Photo was just odd behavior. Jon P 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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