Beta 1.9.0.834 Crash on signing in to my account

[footeg]

Affinity Photo Beta 1.9.0.834 crashes when I click on the Register now or sign-in buttons on the My account screen. I have attached the crash report. This happens with or without hardware acceleration selected.

5adee850-aef9-4d00-957d-94d26b8de128.dmp

[DanG]

Hi @footeg,

Thanks for reporting this. I've passed it on to our development team and will keep you posted.

[Mark Ingram]

Thanks - I've investigated the crash report, but I can't debug it as I'm missing a binary from your system. Could you try zipping up the following file for me?

C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\13619a0ae7a2cd86b853b0bb98d2c45f\PresentationFramework.ni.dll

[DanG]

@footeg,

Can I also ask if you could confirm that your computer had internet connection when you saw this issue?

Thanks a lot

[footeg]

Thanks Mark & Dan, I did have a good internet connection with this issue. I have attached the Zip file as requested Mark. Regards, Geoff

PresentationFramework.ni.zip

[Mark Ingram]

1 hour ago, footeg said:

Thanks Mark & Dan, I did have a good internet connection with this issue. I have attached the Zip file as requested Mark. Regards, Geoff

PresentationFramework.ni.zip 8.88 MB · 1 download

Apologies, this still hasn't enabled us to debug the crash report. 

Could you try the following steps for me please:

1. Rename the file C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config to Photo.exe.config.old
2. Download the attached file, and copy it to C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config
3. Delete old crash reports
4. Run Photo, click on Register to generate a new crash report
5. Upload the new crash report
6. Delete C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config
7. Rename the file C:\Program Files\Affinity\Photo Customer Beta\Photo.exe.config.old to Photo.exe.config

Thanks.

Photo.exe.config

[footeg]

Ok Mark, this is the new crash report after following the above steps.

 

ac372343-33e5-481d-ae71-e7263c4d6432.dmp

[Mark Ingram]

12 minutes ago, footeg said:

Ok Mark, this is the new crash report after following the above steps.

 

ac372343-33e5-481d-ae71-e7263c4d6432.dmp 2.2 MB · 1 download

Thanks - that has given us a better capture, unfortunately though it looks like you have an optional OS update installed (Windows 10.0.19041.610) which is causing Microsoft to not find some files that are required for debugging. I'll see whether we experience the same crash after installing this optional update.

https://mswindowsuser.com/windows-10-build-19042-610-and-build-19041-610-now-rolling-out/

[footeg]

Do you want me to install this update Mark?

[Mark Ingram]

1 minute ago, footeg said:

Do you want me to install this update Mark?

No sorry, I was saying that I think you already have it installed. I'm going to try it here locally to see if it causes a crash (the update).

[footeg]

OK thanks

[footeg]

Any more news on this topic Mark? My laptop has just been upgraded to the latest version of Windows 10 but the problem persists.

 

[footeg]

I have just installed latest beta versions of Designer & Publisher. Designer (build 834) has same problem but not Publisher (build 829). Any further help would be appreciated. Thanks, Geoff

[Mark Ingram]

22 hours ago, footeg said:

I have just installed latest beta versions of Designer & Publisher. Designer (build 834) has same problem but not Publisher (build 829). Any further help would be appreciated. Thanks, Geoff

Thanks - we're still investigating here

[footeg]

Hi, the latest build of photo (864) seems to have removed this problem. Hopefully this will continue to the final release. Geoff