J.Michael Posted October 27, 2020 Share Posted October 27, 2020 Identical problem - Designer 1.8.5 freezes solid (must kill with Task Manager) after Open or New. If not killed, allocates increasing memory (4.5 GB after 15 minutes) and takes about 30% CPU on a 4C/8T I5. (Win10 x64 versions 1909 and 20H2 both act the same on an Acer Aspire with 8GB.) Changing color profile on New does not change anything. log.txt is 0 bytes. Repairing with downloaded Designer 1.8.5 file does not change anything Suggestions? Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 27, 2020 Author Share Posted October 27, 2020 6 hours ago, J.Michael said: Identical problem - Designer 1.8.5 freezes solid (must kill with Task Manager) after Open or New. If not killed, allocates increasing memory (4.5 GB after 15 minutes) and takes about 30% CPU on a 4C/8T I5. (Win10 x64 versions 1909 and 20H2 both act the same on an Acer Aspire with 8GB.) Changing color profile on New does not change anything. log.txt is 0 bytes. Repairing with downloaded Designer 1.8.5 file does not change anything Suggestions? Un-installing, rebooting and re-installing does not change anything - still freezes solid. This suggests that the problem in the Registry and that the un-install is not cleaning up the registry. Wandering thru the Registry searching for "affinity" didn't show anything obviously screwy but that doesn't mean much. Program Compatibility Troubleshooter recommends Win 8 compatibility mode but running in that mode doesn't change anything. Very sad. Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 28, 2020 Author Share Posted October 28, 2020 5 hours ago, Chris B said: @J.Michael - this does not sound identical if the issue does not happen when using an RGB profile. You said 'Changing color profile on New does not change anything.' unless you mean changing CMYK profile? There has to be a rogue profile somewhere. If it's not crashing for the majority of users there has to be something specific on your end. I have 57 profiles installed: Please check yours in: C:\Windows\System32\spool\drivers\color Both of these freeze Designer completely on New: In Program Files > Affinity > Designer > Resources > icc there are 17 files. All appear to have been installed when I un-installed and re-installed 1.8.5 Directory of C:\Program Files\Affinity\Designer\Resources\icc 10/28/2020 01:33 PM <DIR> . 10/28/2020 01:33 PM <DIR> .. 08/12/2020 06:01 PM 560 AdobeRGB1998.icc 08/12/2020 06:01 PM 552 AppleRGB.icc 08/12/2020 06:01 PM 557,120 CoatedFOGRA27.icc 08/12/2020 06:01 PM 654,352 CoatedFOGRA39.icc 08/12/2020 06:01 PM 560 ColorMatchRGB.icc 08/12/2020 06:01 PM 548 Display P3.icc 08/12/2020 06:01 PM 557,168 JapanColor2001Coated.icc 08/12/2020 06:01 PM 557,168 JapanColor2001Uncoated.icc 08/12/2020 06:01 PM 557,172 JapanColor2002Newspaper.icc 08/12/2020 06:01 PM 557,164 JapanWebCoated.icc 08/12/2020 06:01 PM 564 ROMM RGB.icc 08/12/2020 06:01 PM 654,140 UncoatedFOGRA29.icc 08/12/2020 06:01 PM 557,168 USSheetfedCoated.icc 08/12/2020 06:01 PM 557,168 USSheetfedUncoated.icc 08/12/2020 06:01 PM 557,168 USWebCoatedSWOP.icc 08/12/2020 06:01 PM 557,164 USWebUncoated.icc 08/12/2020 06:01 PM 654,140 WebCoatedFOGRA28.icc 17 File(s) 6,979,876 bytes 2 Dir(s) 131,918,311,424 bytes free Note that "Display P3.icc" and "ROMM RGB.icc" do not appear in Chris B's list. All the others do appear. Here is Windows > System32 > spool > drivers > color Directory of C:\Windows\System32\spool\drivers\color 10/26/2020 10:03 PM <DIR> . 10/26/2020 10:03 PM <DIR> .. 05/17/2012 12:00 AM 329,328 CNBBLDB0.ICM 05/17/2012 12:00 AM 329,340 CNBBLKB0.ICM 05/17/2012 12:00 AM 329,340 CNBBLKC0.ICM 05/17/2012 12:00 AM 329,328 CNBBLMB0.ICM 05/17/2012 12:00 AM 329,328 CNBBLMC0.ICM 05/17/2012 12:00 AM 329,328 CNBBLNA0.ICM 05/17/2012 12:00 AM 329,328 CNBBLNB0.ICM 05/17/2012 12:00 AM 329,328 CNBBLNC0.ICM 09/26/2005 12:00 AM 17,552 CNBJPRN3.ICM 05/28/2012 10:31 AM 216,160 CNFRC2.ICC 12/07/2019 03:08 AM 1,058 D50.camp 12/07/2019 03:08 AM 1,079 D65.camp 12/07/2019 03:08 AM 797 Graphics.gmmp 12/07/2019 03:08 AM 838 MediaSim.gmmp 12/07/2019 03:08 AM 786 Photo.gmmp 12/07/2019 03:08 AM 822 Proofing.gmmp 12/07/2019 03:08 AM 218,103 RSWOP.icm 12/07/2019 03:08 AM 3,144 sRGB Color Space Profile.icm 12/07/2019 03:08 AM 17,155 wscRGB.cdmp 12/07/2019 03:08 AM 1,578 wsRGB.cdmp 20 File(s) 3,113,720 bytes Note that none of these has been modified later than 2019 and up until a few days ago Designer 1.8.5 was working. If Designer is pulling a bad color profile from its Resources\icc, how it could survive a re-install? If from spool\drivers\color what changed? Still sad but appreciate the support, J.Michael Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 30, 2020 Author Share Posted October 30, 2020 7 hours ago, Chris B said: Can you also screenshot all the tabs in the Windows Colour Management window? Try setting your monitors colour sspace to sRGB (temporarily) And finally, can you go to %AppData%\Affinity\Designer\1.0 (Beta)\profiles\ and give me a copy of the blacklist.txt and then try renaming it so it's not using it. Here are the screenshots for Color Mgmt before setting monitor color space J.Michael Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 31, 2020 Author Share Posted October 31, 2020 8 hours ago, Chris B said: Can you also screenshot all the tabs in the Windows Colour Management window? Try setting your monitors colour sspace to sRGB (temporarily) And finally, can you go to %AppData%\Affinity\Designer\1.0 (Beta)\profiles\ and give me a copy of the blacklist.txt and then try renaming it so it's not using it. Removed all CN*.* profiles from Windows > System32 > spool > drivers > color. Changed monitor color space to sRGB, Launched Designer: freezes solid after New using this color profile As you saw in the previous note, Color mgmt > Advanced matches the recommendations in https://forum.affinity.serif.com/index.php?/topic/126311-designer-publisher-and-photo-did-not-start-after-win10-update-to-20h2/&tab=comments#comment-692756 Downloaded beta 1.9.0.820. Uninstalled 1.8.5. Will reboot and see if makes a difference. Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 31, 2020 Author Share Posted October 31, 2020 21 minutes ago, J.Michael said: Removed all CN*.* profiles from Windows > System32 > spool > drivers > color. Changed monitor color space to sRGB, Launched Designer: freezes solid after New using this color profile Downloaded beta 1.9.0.820. Uninstalled 1.8.5. Will reboot and see if makes a difference. Using the same color profile, 1.9.0 beta sort of works. New seems to work - can draw a square and enter text Dbl click existing .afdesign file loads smoothly. Can select and modify both graphics and text. However, clicking "Text Styles" freezes Designer solid. I noticed that 1.8.5 was starting with "Text Styles" selected. For what it's worth, my blacklist.txt is 0 bytes. One step forward ... Quote Link to comment Share on other sites More sharing options...
J.Michael Posted October 31, 2020 Author Share Posted October 31, 2020 20 hours ago, J.Michael said: Dbl click existing .afdesign file loads smoothly. Can select and modify both graphics and text. However, clicking "Text Styles" freezes Designer solid. I noticed that 1.8.5 was starting with "Text Styles" selected. Possible clue: In 1.8.5 under Text Styles there was a line with "Header 1" centered. The entire UI was frozen solid but "Header 1" shuddered horizontally at irregular intervals. Does this mean anything? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 2, 2020 Staff Share Posted November 2, 2020 Hey J.Michael, I have slit this from the other thread as it is somewhat different to the original thread, though it did appear to be the same/similar at first. I think it might jump depending on the length of the Text Styles panel. We force a space so perhaps it's that making it jump. I can't get the hang though. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted November 2, 2020 Author Share Posted November 2, 2020 13 hours ago, Chris B said: I think it might jump depending on the length of the Text Styles panel. We force a space so perhaps it's that making it jump. I can't get the hang though. Since the UI was completely frozen, I couldn't change the width of the Text Styles panel and yet I was seeing the jumping (shuddering) in 1.8.5. I have a 28KB .afdesigner file that freezes 1.9.0 beta UI solid on my PC when I click on Text Style. I can upload it if you'd like to analyze it. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 3, 2020 Staff Share Posted November 3, 2020 9 hours ago, J.Michael said: I have a 28KB .afdesigner file that freezes 1.9.0 beta UI solid on my PC when I click on Text Style. I can upload it if you'd like to analyze it. Yes, please—thank you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted November 3, 2020 Author Share Posted November 3, 2020 4 hours ago, Chris B said: Yes, please—thank you. Here it is. I look forward to hearing if there is anything munged in the file. FOLRR_logo.afdesign Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted November 3, 2020 Share Posted November 3, 2020 10 minutes ago, J.Michael said: Here it is. I look forward to hearing if there is anything munged in the file. Works fine here on Mac OS 10.14.6 and beta 1.9.0.5 I added a couple of text styles give it a try on the beta beta FOLRR_logo.afdesign Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
J.Michael Posted November 4, 2020 Author Share Posted November 4, 2020 On 11/3/2020 at 7:38 AM, Old Bruce said: Works fine here on Mac OS 10.14.6 and beta 1.9.0.5 I added a couple of text styles give it a try on the beta beta FOLRR_logo.afdesign This beta file still freezes the UI on my PC when I click Text Styles. It's so frozen I can't get a screen grab but Text Styles box shows [No Style] in blue, "1", "2" and a second [No Style] in blue.. This may be a clue: File > New then draw a rectangle. Click Text Styles and see this (no text has been entered) UI still works at this point. However, scrolling this box down shows a second "[No Style]" in blue under "Table Body" and the UI is now completely frozen. Memory allocation is increasing at about 100MB/minute. Very odd. Where is the second [No Style] coming from? Could it be munged and causing both freezes? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted November 4, 2020 Share Posted November 4, 2020 3 hours ago, J.Michael said: This beta file still freezes the UI on my PC when I click Text Styles. It's so frozen I can't get a screen grab but Text Styles box shows [No Style] in blue, "1", "2" and a second [No Style] in blue.. This may be a clue: File > New then draw a rectangle. Click Text Styles and see this (no text has been entered) UI still works at this point. However, scrolling this box down shows a second "[No Style]" in blue under "Table Body" and the UI is now completely frozen. Memory allocation is increasing at about 100MB/minute. Very odd. Where is the second [No Style] coming from? Could it be munged and causing both freezes? Not seeing anything like you describe. I think you may have something wrong with your Default Text Styles. Try resetting them in your preferences. Chris B 1 Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 5, 2020 Staff Share Posted November 5, 2020 Hey J.Michael, Please try what Old Bruce suggested. Failing that, reset the app: Affinity Store - Go to %AppData%\Affinity\Photo\1.0 and rename 1.0 to 1.1 or Microsoft Store - Go to %AppData%\Affinity\Photo\1.0 (Store) and rename 1.0 to 1.1 You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted November 6, 2020 Author Share Posted November 6, 2020 On 11/4/2020 at 1:50 PM, Old Bruce said: Not seeing anything like you describe. I think you may have something wrong with your Default Text Styles. Try resetting them in your preferences. Failing that, reset the app: Affinity Store - Go to %AppData%\Affinity\Photo\1.0 and rename 1.0 to 1.1 Edit > Preferences > Misc > Reset Default Text Styles The file i uploaded previously still freezes the UI solid when clicking Text Styles. The "beta" file modified by Old Bruce still freezes the UI in the same way. I have two folders in %AppData% > Affinity > Designer called 1.0 and 1.0 (beta). Renamed both to 1.1 Restart Designer without a system restart. Designer asks me to sign in and recreates 1.0 (beta) so the app reset was successful. The file i uploaded previously still freezes the UI solid when clicking Text Styles. Sigh! Here is the log file from the new 1.0 (beta). There's an error at the end: "Failed to create tablet context". (Note that I'm running on a PC not a tablet.) Loading colour profiles Monitors Name: Generic PnP Monitor Adapter: Intel(R) UHD Graphics 620 Primary: Yes Has user profile: Yes Profile name: sRGB Color Space Profile.icm System Found 10 system profiles (parsed 10) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): sRGB Color Space Profile.icm Loading colour profile (system): RSWOP.icm Skipping colour profile (system): Proofing.gmmp Skipping colour profile (system): Photo.gmmp Skipping colour profile (system): MediaSim.gmmp Skipping colour profile (system): Graphics.gmmp Skipping colour profile (system): D65.camp Skipping colour profile (system): D50.camp Found 10 user profiles (parsed 10) Loading colour profile (user): wsRGB.cdmp Loading colour profile (user): wscRGB.cdmp Loading colour profile (user): sRGB Color Space Profile.icm Loading colour profile (user): RSWOP.icm Skipping colour profile (user): Proofing.gmmp Skipping colour profile (user): Photo.gmmp Skipping colour profile (user): MediaSim.gmmp Skipping colour profile (user): Graphics.gmmp Skipping colour profile (user): D65.camp Skipping colour profile (user): D50.camp Installed Loading colour profile: AdobeRGB1998.icc Loading colour profile: AppleRGB.icc Loading colour profile: CoatedFOGRA27.icc Loading colour profile: CoatedFOGRA39.icc Loading colour profile: ColorMatchRGB.icc Loading colour profile: Display P3.icc Loading colour profile: JapanColor2001Coated.icc Loading colour profile: JapanColor2001Uncoated.icc Loading colour profile: JapanColor2002Newspaper.icc Loading colour profile: JapanWebCoated.icc Loading colour profile: ROMM RGB.icc Loading colour profile: UncoatedFOGRA29.icc Loading colour profile: USSheetfedCoated.icc Loading colour profile: USSheetfedUncoated.icc Loading colour profile: USWebCoatedSWOP.icc Loading colour profile: USWebUncoated.icc Loading colour profile: WebCoatedFOGRA28.icc Imported -- 691.7638ms Wintab: Failed to load Wintab32.dll Wintab: Failed to create tablet context Attempting to create Direct3D device on default adapter Setting screen DPI to 71.1725119738834 (scale = 1.145833) Exit Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 6, 2020 Staff Share Posted November 6, 2020 Hey J.Michael, That tablet reference is just suggesting you have no tablet drivers installed (makes sense if you don't own one) but I think is unrelated. Can you zip and attach your 1.0 (Beta) folder for me pleae? Once you've done that, you can do a full reset. Is it 1.9.0.820? Can you launch it with the Ctrl key held down, check everything and then click Clear. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted November 12, 2020 Author Share Posted November 12, 2020 On 11/6/2020 at 3:43 AM, Chris B said: Can you zip and attach your 1.0 (Beta) folder for me pleae? Once you've done that, you can do a full reset. Is it 1.9.0.820? Can you launch it with the Ctrl key held down, check everything and then click Clear. Sorry for the delay; life intervenes. Zipped folder attached. Yes, I'm running 1.9.0.820 on Win10 (20H2) Had to go into Program Files to control-click the actual Designer.exe file (control-clicking on link didn't work). Launched, Select all to check everything and hit Clear. Re-registered, dragged and dropped the file I previously uploaded. Does not freeze UI until I clicking "Text Styles" and then still freezes UI solid. Selecting Text Styles with no file loaded & no New does NOT freeze the UI. Selecting Text Styles after New does NOT freeze UI. However, then scrolling the Text Styles window DOES freeze the UI. (Hard to tell exactly but it looks like a second blue [No Style] is about to come into view in the window when it freezes.) Basically the same pattern as before. Sigh! 1.0 (Beta).zip Quote Link to comment Share on other sites More sharing options...
J.Michael Posted November 15, 2020 Author Share Posted November 15, 2020 On 11/6/2020 at 3:43 AM, Chris B said: Can you zip and attach your 1.0 (Beta) folder for me please? Once you've done that, you can do a full reset. Is it 1.9.0.820? Can you launch it with the Ctrl key held down, check everything and then click Clear. As mentioned before, a full reset didn't change anything: the UI still freezes after scrolling the Text Styles box. Did the 1.0 (Beta) folder illuminate anything? To return to an earlier observation, after the UI freezes Designer continues to rapidly allocate memory and use a lot of CPU: In the space of 3 minutes Designer (after a New and then scrolling the Text Styles box to show the second blue [No Style] into view freezing the UI) has allocated 1.3 GB (!) of memory and is using close to 100% of one I5 core. There must be a tight loop that starts when the second blue [No Style] is scrolled into view in Text Styles. Does the UI appear to freeze because Designer is too busy to recognize user input? Note that NO user file is necessary, just a New + scroll the Text Styles box. Any suggestions for a path forward? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 24, 2020 Staff Share Posted November 24, 2020 Hi sorry for the delay. I am seeing quite a big pause when I interact with the Text Styles Panel after using your folder from AppData. I am not getting a full freeze/lock though. I'm guessing there's something in this folder causing an issue though. I'll ask a few colleagues to try as well—thank you. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 24, 2020 Staff Share Posted November 24, 2020 We probably need the full dmp file. When it hangs, can you go to Task Manager > Right-click Designer > Create dump. It might end up being massive so can you upload it here: https://www.dropbox.com/request/l9qyrtSt0sxa3H9oFC4n Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted November 24, 2020 Author Share Posted November 24, 2020 9 hours ago, Chris B said: We probably need the full dmp file. When it hangs, can you go to Task Manager > Right-click Designer > Create dump. It might end up being massive so can you upload it here: Yes, 2.2 GB is fairly massive but it is uploaded. I hope it tells you something. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 9, 2020 Staff Share Posted December 9, 2020 Hey J.Michael, I believe we may have reproduced this. If I set Windows DPI to a non-default value, such as 115%, I get a freeze when interacting with Text Styles—what's your DPI set to? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
J.Michael Posted December 10, 2020 Author Share Posted December 10, 2020 On 12/9/2020 at 7:39 AM, Chris B said: I believe we may have reproduced this. If I set Windows DPI to a non-default value, such as 115%, I get a freeze when interacting with Text Styles—what's your DPI set to? My DPI is also set to 115% and I also have "Fix scaling for apps" On. Will try Designer with 100% to see if the hang disappears. Quote Link to comment Share on other sites More sharing options...
J.Michael Posted December 10, 2020 Author Share Posted December 10, 2020 32 minutes ago, J.Michael said: My DPI is also set to 115% and I also have "Fix scaling for apps" On. Will try Designer with 100% to see if the hang disappears. At both 100% and 125% standard magnifications Designer does NOT freeze when scrolling the Test Style box past the 2nd blue [No Style]. This confirms that the bug relates to the non-standard magnification. Odd bug - I wonder if it's in Windows or Designer? Thanks for figuring this one out. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.