Zwiebelgian Posted September 30, 2020 Share Posted September 30, 2020 If I drag a Photo into my Affinity Photo it opens, and instantly crashes. I'm on mac and if you want I can attach the crash report. I also tried it on other accounts on my machine, there it functions Quote Link to comment Share on other sites More sharing options...
R C-R Posted September 30, 2020 Share Posted September 30, 2020 3 hours ago, Zwiebelgian said: I also tried it on other accounts on my machine, there it functions This usually means either that you have some incompatible 3rd party add-on enabled in the misbehaving user account or some of your Affinity user preferences for that account are corrupted. Posting a crash report may help the staff figure out the best way to fix this. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Dan C Posted October 1, 2020 Share Posted October 1, 2020 Hi @Zwiebelgian, Welcome to the forums and I'm very sorry to hear you're having trouble! As R C-R has suggested, if you could please provide a copy of this crash report here we can look into this further for you. Many thanks in advance Quote Link to comment Share on other sites More sharing options...
Zwiebelgian Posted October 2, 2020 Author Share Posted October 2, 2020 Ok, here is my Crash Report with everything, it's superlong but I don't know whats useful and whats not useful so yeah. Crash Report Affinity Photo.txt Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 2, 2020 Share Posted October 2, 2020 Many thanks for your crash report, it appears as though this could be related to your apps UI, so I'd like to try resetting it to default settings, to see if this helps. You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ Quote Link to comment Share on other sites More sharing options...
Zwiebelgian Posted October 2, 2020 Author Share Posted October 2, 2020 Thanks, I was just starting out on Affinity and setting my one or two keyboard shortcuts up again will be no problem. Quote Link to comment Share on other sites More sharing options...
Zwiebelgian Posted October 2, 2020 Author Share Posted October 2, 2020 Thank you so much @Dan C it now works again Dan C 1 Quote Link to comment Share on other sites More sharing options...
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