Topaz Studio 2

[ColinG]

Have installed Topaz Studio 2 and it loads ok from AP. However it asks if I want to update yet it is the most recent Topaz version! Also there are no looks/presets available from within AP.
Any ideas?

Thanks

Colin

[MEB]

Hi ColinG,
Go to menu Affinity Photo ▸ Preferences, Photoshop Plugins section, then press the Authorise Global button on the bottom right then Authorise button again from the dialog that will open. Does it fix the issue?

[ColinG]

Hi MEB,
The Authorise Global button is not available - it is greyed out.

[MEB]

If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a  forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way.

[applewoodj]

I can also access Topaz studio 2 and use a few of the controls (some don't seem to work), but all the presets are empty. If I open it as a standalone, all the presets are there.

[ColinG]

4 minutes ago, MEB said:

If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a  forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way.

Yup, confirm there is a "/ "

[ColinG]

19 hours ago, MEB said:

Let me check/test Topaz Studio 2 here to see if it's behaving the same way.

Many thanks

[ColinG]

On 9/14/2020 at 10:28 PM, MEB said:

If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a  forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way.

Any update please?

[ColinG]

On 9/16/2020 at 2:34 PM, ColinG said:

Any update please?

I can only conclude this post has hit the buffers and TS2 does not work with AP?

[MEB]

Hi ColinG,
I'm sorry for the delay getting back to you. The plugin is behaving this way due to the sandbox restrictions on macOS (Mac App Store apps). It works correctly with non-MAS versions (including the Betas). Maybe it's worth contacting Topaz Labs and let them know about it.

[ColinG]

I will tell Topaz but is it worth uninstalling what I have and downloading an install direct from Affinity?

Thanks for your help

Colin

[MEB]

Hi Colin,
That's really up to you. Some plugins do work with the Mac App Store version without issues unfortunately Topaz Studio doesn't. The version from our website do not display the erratic update dialogs and loads/displays the presets (Filters/Looks) as it should. I've also called other Topaz plugins from within Studio 2 running as a plugin in Affinity Photo (Adjust AI and Sharpen Ai) without issues. I haven't tested it extensively (and not yet on Big Sur which i hope to do this weekend) but from what i'm seeing seems there's no major issues.

[ColinG]

That's what I'll do then. Is there an issue re serial numbers though?

I have told Topaz.

[MEB]

Hi Colin,
The Mac App Store is managed by Apple themselves - we have no control over the apps sold there. Their apps also don't require serial numbers (the app is associated with customer's Apple ID). The only thing i can suggest is to contact Apple support directly, request a refund explaining the reason why you aren't happy with the purchase and buy it again through our website.