ColinG Posted September 14, 2020 Share Posted September 14, 2020 Have installed Topaz Studio 2 and it loads ok from AP. However it asks if I want to update yet it is the most recent Topaz version! Also there are no looks/presets available from within AP. Any ideas? Thanks Colin Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 14, 2020 Staff Share Posted September 14, 2020 Hi ColinG, Go to menu Affinity Photo ▸ Preferences, Photoshop Plugins section, then press the Authorise Global button on the bottom right then Authorise button again from the dialog that will open. Does it fix the issue? Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
ColinG Posted September 14, 2020 Author Share Posted September 14, 2020 Hi MEB, The Authorise Global button is not available - it is greyed out. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 14, 2020 Staff Share Posted September 14, 2020 If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
applewoodj Posted September 14, 2020 Share Posted September 14, 2020 I can also access Topaz studio 2 and use a few of the controls (some don't seem to work), but all the presets are empty. If I open it as a standalone, all the presets are there. Silvia and MEB 1 1 Quote Link to comment Share on other sites More sharing options...
ColinG Posted September 14, 2020 Author Share Posted September 14, 2020 4 minutes ago, MEB said: If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way. Yup, confirm there is a "/ " Quote Link to comment Share on other sites More sharing options...
ColinG Posted September 15, 2020 Author Share Posted September 15, 2020 19 hours ago, MEB said: Let me check/test Topaz Studio 2 here to see if it's behaving the same way. Many thanks Quote Link to comment Share on other sites More sharing options...
ColinG Posted September 16, 2020 Author Share Posted September 16, 2020 On 9/14/2020 at 10:28 PM, MEB said: If it's greyed out it's because it was enabled already. Assuming you gave access to the whole disk you should see a forward slash "/" in the first line in the Plugin Support Folders section. Let me check/test Topaz Studio 2 here to see if it's behaving the same way. Any update please? Quote Link to comment Share on other sites More sharing options...
ColinG Posted September 17, 2020 Author Share Posted September 17, 2020 On 9/16/2020 at 2:34 PM, ColinG said: Any update please? I can only conclude this post has hit the buffers and TS2 does not work with AP? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 18, 2020 Staff Share Posted September 18, 2020 Hi ColinG, I'm sorry for the delay getting back to you. The plugin is behaving this way due to the sandbox restrictions on macOS (Mac App Store apps). It works correctly with non-MAS versions (including the Betas). Maybe it's worth contacting Topaz Labs and let them know about it. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
ColinG Posted September 18, 2020 Author Share Posted September 18, 2020 I will tell Topaz but is it worth uninstalling what I have and downloading an install direct from Affinity? Thanks for your help Colin Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 18, 2020 Staff Share Posted September 18, 2020 Hi Colin, That's really up to you. Some plugins do work with the Mac App Store version without issues unfortunately Topaz Studio doesn't. The version from our website do not display the erratic update dialogs and loads/displays the presets (Filters/Looks) as it should. I've also called other Topaz plugins from within Studio 2 running as a plugin in Affinity Photo (Adjust AI and Sharpen Ai) without issues. I haven't tested it extensively (and not yet on Big Sur which i hope to do this weekend) but from what i'm seeing seems there's no major issues. Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
ColinG Posted September 18, 2020 Author Share Posted September 18, 2020 That's what I'll do then. Is there an issue re serial numbers though? I have told Topaz. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 18, 2020 Staff Share Posted September 18, 2020 Hi Colin, The Mac App Store is managed by Apple themselves - we have no control over the apps sold there. Their apps also don't require serial numbers (the app is associated with customer's Apple ID). The only thing i can suggest is to contact Apple support directly, request a refund explaining the reason why you aren't happy with the purchase and buy it again through our website. ColinG 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
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