EMHmark7 Posted September 14, 2020 Share Posted September 14, 2020 I updated my Designer to last version 1.8.5 and setup failed with this message: The installer has insufficient priviledges to access this directory: C (maybe location is more specific than C, but I cannot see more, maybe because of Affinity dialog box size) I am with main user login. Any idea why and how to fix it? Thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 14, 2020 Share Posted September 14, 2020 I think there is also a "Click for more information" link in the error message box. Does clicking on it provide anything more? In any case, the suggestions in this FAQ article should help: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Rick G Posted September 14, 2020 Share Posted September 14, 2020 And, as one who has been there and done that, if those instructions don't do it for you, go into program files and delete the designer folder. You won't lose your setting but the installer will then finish successfully Ok just RENAME the designer folder to be safe rather than deleting it I went through this for months. It seemingly has been fixed for me. It is not a permissions issue at least no one you can fix Quote Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
EMHmark7 Posted September 14, 2020 Author Share Posted September 14, 2020 Thanks for reply. But Win says access denied to that folder and I cannot rename it. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 15, 2020 Staff Share Posted September 15, 2020 Hi @EMHmark7 Normally for this kind of an error, a restart of the PC and then running our setup as admin would get round this error. If that doesn't work, could you attach the log file here. To get the log file, follow the steps here Rick G 1 Quote Link to comment Share on other sites More sharing options...
Rick G Posted September 15, 2020 Share Posted September 15, 2020 4 hours ago, stokerg said: Hi @EMHmark7 Normally for this kind of an error, a restart of the PC and then running our setup as admin would get round this error. If that doesn't work, could you attach the log file here. To get the log file, follow the steps here Oops, you are correct. My way was posted because it avoids the reboot and I had the issue on all the betas for many months Quote Affinity Designer 2.2.2075 & beta 2.3.1.2212 Affinity Photo 2.2.2075 beta 2.3.1.2212Affinity Publisher 2.2.2075 & beta 2.3.1.2212 Windows 11 Pro Version 22H2 OS build 22621.1928 Processor Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz Installed RAM 16.0 GB (15.7 GB usable) System type 64-bit operating system, x64-based processor Link to comment Share on other sites More sharing options...
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