muellerg Posted August 22, 2020 Share Posted August 22, 2020 Hello, after a PC cleanup I tried to update Affinity Photo. Unfortunately after clicking the downloaded Aff.exe-file, there is a 5 sec. time of Win10 rotative cursor and then nothing more happens. Apparently other programs can be uninstalled and installed. "Serif" and "Affinity" appear in the registry. I´m out of ideas now. Can anybody give some support? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 22, 2020 Share Posted August 22, 2020 What release of Windows are you running? Is there anything of interest in the setup logs when you try to run the installer? If you aren't sure, you can post them here by attaching the files to a reply in this thread. And if you aren't sure how to find them, this FAQ article describes where they are: Or, you could try following the other advice in the FAQ article at https://affin.co/WinSetupFailed, especially restarting Windows and then right-clicking on the installer file and choosing Run As Administrator. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Aad Slingerland Posted August 23, 2020 Share Posted August 23, 2020 When on Windows 10 check if there are any pending updates and process them first. This might block other installation processes. Alfred 1 Quote Link to comment Share on other sites More sharing options...
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