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Hello. I purchased Affinity Photo many years ago and have never used it. I have now updated to the latest version and started using it. I need to re-install the program for accessing other applications (Adobe Bridge) .

I can find no record of the product activation key. I may have ordered using a now defunct email address. Can you please help?

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27 minutes ago, Gshooter said:

I may have ordered using a now defunct email address.

Even though the email address is now defunct, you should still be able to use it to log in to your Affinity Store account if you remember your password. If you don’t remember your password, you obviously won’t be able to use the password reset process and you’ll therefore need direct help from Serif staff.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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@Gshooter

Welcome to the Affinity forums.

First, is this on Windows or Mac?

I'm afraid it's not possible that you purchased Affinity Photo many years ago since the product has been available for only some 4 or 5 years!  If you are running Windows, do you perchance mean "PhotoPlus", the now legacy Serif product?

If you do mean Affinity Photo and you originally purchased the app directly from Serif, then your Affinity account will be tied to the email address you registered at the time of purchase.  If so, log in with that email address and password.  Once logged in you will have the opportunity to both update your email address and download the latest installer, if needed, along with your Product Key.

If you originally purchased the program through the appropriate App Store your purchase and opportunity to redownload will be linked to you App Store ID.

One other thing: there should be no need to reinstall the program for accessing other applications (Adobe Bridge)  - I have Adobe Bridge and have set the File>Open with option in Bridge to be Affinity Photo.  Or is that not what you are seeking to do?

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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Thanks for the reply.

I am using windows 10. I originally purchased from Serif about 5 years ago.

Yes I am trying to open an image from Adobe bridge into Affinity photo.  Selecting File-Open  just opens the file in Photoshop6.  Selecting File - Open with- Goes to Adobe Photoshop CS6 (default). I have downloaded the latest version of Bridge.

I have read on the web that others are experiencing the same problem and the general advice seems to be to reinstall Affinity Photo.

Any advice welcome.

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Hi.  Thanks for the additional information.

I think, if you (sort of) reverse the procedure detailed on this Bridge Help page (i.e. change from Photoshop by browsing to APh directory) you will achieve what you want to do (I hope), without the need to reinstall APh.

HTH

Jeff


Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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14 minutes ago, Gshooter said:

I am using windows 10. I originally purchased from Serif about 5 years ago.

<pedantry>
The Windows version of Affinity Photo wasn’t available to buy until late 2016.
</pedantry>


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.8.4.186 • Designer for iPad 1.8.4.4 • iPadOS 13.7 (iPad Air 2)

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