derrickmg Posted June 26, 2020 Share Posted June 26, 2020 Any time I select text styles, If I click hierarchical toggle affinity publisher fault.mp4 the program crashes every time. If I have it set to show hierarchical before opening any file, even a new blank file it will crash immediately. If I scroll with the mouse scroll inside the text styles window, even if hierarchical is not set, It will crash immediately. If I don't do any of the above sometimes I can try work with text styles, But I am not quite sure they are working properly. This all means that for me I simply cant use Publisher for anything serious and I am most frustrated and miles behind my work now. 1. I am using the latest version 2. I can reproduce it like clockwork... see attached video 3. Yes it happens for a new document. 4. a. I am using Win10 latest update on a Hp Zbook. other details are attached. A personal reply and a heads up on when this is likely to be sorted would really be appreciated. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted June 29, 2020 Staff Share Posted June 29, 2020 Hi @derrickmg, We could not replicate this here, so I suggest you try this: Close Publisher. Navigate to %AppData%\Affinity\Publisher\ and rename 1.0 to 1.0.backup. Reopen Publisher and see if you can still replicate it. Quote Link to comment Share on other sites More sharing options...
derrickmg Posted June 30, 2020 Author Share Posted June 30, 2020 Thanks I did that with same issue, I also completely uninstalled and reinstalled the latest version but it still happens. I updated all of my drivers and made sure win10 was up to date. What next? Quote Link to comment Share on other sites More sharing options...
JenTH Posted July 2, 2020 Share Posted July 2, 2020 I am having the same problem. I tried the same fix with no result. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 3, 2020 Staff Share Posted July 3, 2020 Can you both try the latest beta and see if it's any better? https://forum.affinity.serif.com/index.php?/forum/58-publisher-beta-on-windows/ Quote Link to comment Share on other sites More sharing options...
derrickmg Posted July 4, 2020 Author Share Posted July 4, 2020 Hi There thanks for that option, I tried it and unfortunately it is still happening. Quote Link to comment Share on other sites More sharing options...
FlorianHarms Posted July 8, 2020 Share Posted July 8, 2020 Same over here. Seem to happen when the app tries to check what fonts are available. I think the loading of available fonts is not working, therefore the system wants back to mama. (crash report for the open Beta included). Florian publisher1.0Beta-CrashReports.zip Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 8, 2020 Staff Share Posted July 8, 2020 Can we all attach some crash reports so we can see what's going on? You can find them in /Users/{username}/Library/Logs/DiagnosticReports/ for macOS And %appdata%\Affinity\Publisher\1.0\CrashReports\reports for Windows Quote Link to comment Share on other sites More sharing options...
derrickmg Posted July 8, 2020 Author Share Posted July 8, 2020 Here I zipped it straight after a crash. CrashReports.zip Quote Link to comment Share on other sites More sharing options...
FlorianHarms Posted July 8, 2020 Share Posted July 8, 2020 BTW.: I have worked thru the font set installed on my system and have got rid of all type1 fonts; converted them to OTF and reinstalled the OTF - no change. Still considering that either the font list can't be loaded or there is simply a timing issue. Florian Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 9, 2020 Staff Share Posted July 9, 2020 16 hours ago, derrickmg said: Here I zipped it straight after a crash. CrashReports.zip 787 B · 0 downloads There are no crash reports here. 16 hours ago, FlorianHarms said: BTW.: I have worked thru the font set installed on my system and have got rid of all type1 fonts; converted them to OTF and reinstalled the OTF - no change. Still considering that either the font list can't be loaded or there is simply a timing issue. Florian How many fonts have you got installed? Quote Link to comment Share on other sites More sharing options...
FlorianHarms Posted July 9, 2020 Share Posted July 9, 2020 Currently 1053, split in 448 .otf, 413 .ttf and 192 .fon (.fon are windows system fonts for ie system or drivers) Florian. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 9, 2020 Staff Share Posted July 9, 2020 Does it only crash if you scroll in the text styles / enable hierarchical ? Quote Link to comment Share on other sites More sharing options...
FlorianHarms Posted July 9, 2020 Share Posted July 9, 2020 Hi Gabe, indeed the crash to silence is exactly happening, when i like to change the font family in the paragraph style window (see atached). Florian Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted July 9, 2020 Staff Share Posted July 9, 2020 Can you try this guide to create a crash dump? https://support.gaijin.net/hc/en-us/articles/200071181-How-To-Create-A-Crash-Dump-After-Game-Client-Crash Quote Link to comment Share on other sites More sharing options...
derrickmg Posted July 9, 2020 Author Share Posted July 9, 2020 Sorry I am not able to check on the crash dump at the moment, got a few deadlines to meet 1st, hopefully then I can try it again. I just wanted to add that the only place it crashes is in the text styles view not in the edit popup as Florian has experienced. So if I scroll the text styles with the mouse it will crash when I get towards the bottom, but in the exact same section under character it will not crash. Or if I try change the hierarchical view. I am managing to get work done now as long as I don't do either of those 2 things. Quote Link to comment Share on other sites More sharing options...
3darkman Posted July 31, 2021 Share Posted July 31, 2021 Hello, Today I am facing the same bug. I reopened a project from last year to continue it, when I expand the body style hierarchy, the app freezes and its memory usage constantly goes up in the task manager (from 1gb of use, it has changed to 8gb). I was going to try to attach the memory dump, but it was 6gb in size. Update: if I uncheck "show samples" before clicking on the hierarchy it doesn't freeze, even if I enable this option later. But if i expand another hierarchy, it freezes again. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 2, 2021 Staff Share Posted August 2, 2021 This should be fixed in the latest beta. Quote Link to comment Share on other sites More sharing options...
Rebecca Martinez Posted August 4, 2021 Share Posted August 4, 2021 I am having the same issue, crashing when working with text styles. I'm under deadline and freaking out--my project was nearly complete. help! What can I do? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 4, 2021 Share Posted August 4, 2021 22 minutes ago, Rebecca Martinez said: I am having the same issue, crashing when working with text styles. I'm under deadline and freaking out--my project was nearly complete. help! What can I do? Welcome to the Serif Affinity forums. Have you tried turning off the Show Samples option, as mentioned above? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Rebecca Martinez Posted August 4, 2021 Share Posted August 4, 2021 Walt thank you I was able to open a new document, turn off the style menu, open my project document and now I can work on it. I sure hope I can finish this 32 page magazine without further mishap. Thanks for your speedy response. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 5, 2021 Share Posted August 5, 2021 2 hours ago, Rebecca Martinez said: Walt thank you I was able to open a new document, turn off the style menu, open my project document and now I can work on it. I sure hope I can finish this 32 page magazine without further mishap. Thanks for your speedy response. You're welcome. Thanks for confirming it worked, and good luck with your project Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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