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derrickmg

Affinity Publisher freezes when Text Styles selected

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Any time I select text styles, If I click  hierarchical toggle 

the program crashes every time. If I have it set to show hierarchical before opening any file, even a new blank file it will crash immediately.
If I scroll with the mouse scroll inside the text styles window, even if hierarchical is not set, It will crash immediately.
If I don't do any of the above sometimes I can try work with text styles, But I am not quite sure they are working properly.

This all means that for me I simply cant use Publisher for anything serious and I am most frustrated and miles behind my work now.
1. I am using the latest version
2. I can reproduce it like clockwork... see attached video
3. Yes it happens for a new document.
4. a. I am using
Win10 latest update on a Hp Zbook.
other details are attached.

A personal reply and a heads up on when this is likely to be sorted would really be appreciated.

 

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Hi @derrickmg,

We could not replicate this here, so I suggest you try this: 

Close Publisher. Navigate to %AppData%\Affinity\Publisher\ and rename 1.0 to 1.0.backup. Reopen Publisher and see if you can still replicate it. 

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Thanks I did that with same issue,
I also completely uninstalled and reinstalled the latest version but it still happens.
I updated all of my  drivers and made sure win10 was up to date.

What next?

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Can we all attach some crash reports so we can see what's going on?

You can find them in /Users/{username}/Library/Logs/DiagnosticReports/ for macOS

And %appdata%\Affinity\Publisher\1.0\CrashReports\reports for Windows

 

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BTW.:

I have worked thru the font set installed on my system and have got rid of all type1 fonts; converted them to OTF and reinstalled the OTF - no change. Still considering that either the font list can't be loaded or there is simply a timing issue.

Florian

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16 hours ago, derrickmg said:

Here I zipped it straight after a crash.

CrashReports.zip 787 B · 0 downloads

There are no crash reports here. :(

16 hours ago, FlorianHarms said:

BTW.:

I have worked thru the font set installed on my system and have got rid of all type1 fonts; converted them to OTF and reinstalled the OTF - no change. Still considering that either the font list can't be loaded or there is simply a timing issue.

Florian

How many fonts have you got installed? 

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Sorry I am not able to check on the crash dump at the moment, got a few deadlines to meet 1st, hopefully then I can try it again.

I just wanted to add that the only place it crashes is in the text styles view not in the edit popup as Florian has experienced.
So if I scroll the text styles with the mouse it will crash when I get towards the bottom, but in the exact same section under character it will not crash.
Or if I try change the hierarchical view. 
I am managing to get work done now as long as I don't do either of those 2 things.

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