Exchange Affinity Photo bought via website to Microsoft Store version

[Oleg Meisner]

Hi,

The title says it all.  I've purchased the key to Affinity Photo on your site and then I suddenly realized, that there's a Microsoft Store version out there. I love to keep all my apps updated over one source, so, if it is possible, I would love to exchange my key for stand-alone version to MS Store version. Is it possible, by any chance?

[Alfred]

Welcome to the Serif Affinity Forums, Oleg.

Serif and Microsoft don’t share any individual customer details, so you can’t do a straight swap, but since Affinity Store purchases are covered by a 14-day money back guarantee you can simply apply for a refund and then purchase the app again from the MS Store.

https://store.serif.com/help/#returns

[Oleg Meisner]

18 minutes ago, Alfred said:

since Affinity Store purchases are covered by a 14-day money back guarantee you can simply apply for a refund and then purchase the app again from the MS Store.

Here comes the bummer: I've purchased the app almost a month ago, on May 5th. No hope for me here? 😅

[Alfred]

9 minutes ago, Oleg Meisner said:

I've purchased the app almost a month ago, on May 5th.

Ah, OK. That wasn’t clear to me from your description of having purchased the app and then “suddenly” realizing that you could have bought it from the Microsoft Store. So there is indeed no hope of your being able to get a refund for the Affinity Store version.

[Seneca]

1 hour ago, Oleg Meisner said:

I've purchased the key to Affinity Photo on your site and then I suddenly realized, that there's a Microsoft Store version out there.

The fact that you've given all your money to Serif and not to Microsoft is a big win in my books.