Andy Jones Posted May 13, 2020 Posted May 13, 2020 I imported a .psd file, edited and saved it on Photo on Mac (1.8.3). Photo will not now open the .afphoto file but instead crashes. Photo on the iPad also crashes when trying to open the file. The files are reasonable size (14 & 22 MB) but I can't see a way to attach them Quote
Andy Jones Posted May 13, 2020 Author Posted May 13, 2020 Some more detail - trying again I edited the file by: - loading one channel to pixel selection - refined selection and set output to new layer with mask - add a fill layer and coloured it Repeated this, but this time "loading" and then "Adding" a second channel. Exported as .psd Saved and closed. The afphoto thus created crashes the app on opening. The exported .psd is ok apparently. HPD-reduced.afphoto Quote
Staff Callum Posted June 3, 2020 Staff Posted June 3, 2020 Hi Andy Jones, Sorry for the delayed response and thank you for providing the file I will look into this further for you and reply here with my findings. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Staff Chris B Posted June 3, 2020 Staff Posted June 3, 2020 Hi Andy, Unfortunately the file is crashing for me across all apps and on all platforms. I've logged this with the developers. Would you be able to attach the PSD? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
Staff Chris B Posted July 14, 2020 Staff Posted July 14, 2020 @Andy Jones Unfortunately we cannot fix. Somehow, there is a pixel layer that ocntains mask info which should not be possible. Ideally, we would need to figure out how this document was made. You said you imported a .psd file which may have caused it. Would you happen to still have that and can we have a copy please? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
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