Tua Posted March 29, 2020 Share Posted March 29, 2020 Hello, I'm JK I just bought Affinity designer. In my first time use, when I click new doc or I open file or anythings, the window suddenly crash. I cannot use your program, How can I do for this problem. Thank you, JK Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted March 29, 2020 Staff Share Posted March 29, 2020 Hi Tua, Welcome to the forums Please could you tell me which operating system you are using? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Tua Posted March 29, 2020 Author Share Posted March 29, 2020 (edited) @Callum My OS is Windows 10 Home (64bits) Edited March 29, 2020 by Tua Quote Link to comment Share on other sites More sharing options...
Tua Posted March 29, 2020 Author Share Posted March 29, 2020 Quote Link to comment Share on other sites More sharing options...
Tua Posted March 31, 2020 Author Share Posted March 31, 2020 Anyone help me please !!! I pay to support you. Support me please Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 31, 2020 Staff Share Posted March 31, 2020 Sorry for the delay in replying @Tua We have a ticket backlog at the moment. I am sure @Callum will get back to you shortly Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Staff Callum Posted March 31, 2020 Staff Share Posted March 31, 2020 Hi Tua, Please could you make sure your GPU drivers are up to date and tell me if you have any of the following pieces of software installed? Thanks C Leigh 1 Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.