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Posted

Hello, I'm JK

I just bought Affinity designer. In my first time use, when I click new doc or I open file or anythings, the window suddenly crash.

I cannot use your program, How can I do for this problem.

 

Thank you,

JK

  • Staff
Posted

Hi Tua,

Welcome to the forums :)

Please could you tell me which operating system you are using?

Thanks

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

  • Staff
Posted

Sorry for the delay in replying @Tua We have a ticket backlog at the moment. I am sure @Callum will get back to you shortly

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

  • Staff
Posted

Hi Tua,

Please could you make sure your GPU drivers are up to date and tell me if you have any of the following pieces of software installed? 

Thanks

C

Please tag me using @ in your reply so I can be sure to respond ASAP.

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