lafasta Posted February 2, 2020 Share Posted February 2, 2020 (edited) Please help. I just purchased Affinity Designer today excited to use the vector brushes to draw, but immediately after installation and opening for the 1st time the app crashes or freezes everytime I use any vector brush with ‘Pressure’ controller. I’ve tested this about 10 to 15 times and the same thing happens each time. 1. I open the app 2. I select ‘Vector Brush’ 3. I choose a brush and turn on ‘Pressure Controlled’ 4. I start drawing but the brush stroke doesn’t function with pressure control even though the option is turned on - it looks glitchy and choppy 5. It immediately freezes or the app closes completely on it’s own Please help! This is very frustrating since I just purchased the app today and it already doesn’t work. The app is useless right now if I can’t use the vector brush. Edited February 2, 2020 by lafasta Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 3, 2020 Staff Share Posted February 3, 2020 Hi @lafasta, Welcome to the forums. Can you please attach a screen recording of this in action? Also, can you confirm your iPad model? Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 4, 2020 Author Share Posted February 4, 2020 iPad model: iPad Pro 12.9 - 2018 Screen recording attached. App freezes completely after 3rd brush stroke. You can see the vector brush glitches in all 3 strokes prior to freezing. Already tried uninstalling and reinstalling the app multiple times. What else can I do to fix this? I only need the app for the vector brush which causes the app to freeze every time. IMG_0006.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 4, 2020 Staff Share Posted February 4, 2020 Interesting. Does it work if you're using your finger instead of the Pencil? Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 5, 2020 Author Share Posted February 5, 2020 It doesn’t freeze when drawing with my finger but the problem with that is the pressure option is pointless because pressure isn’t registered when drawing with a finger. So again the app is useless to me. Do you think you will be able to help me fix this? I really would like to use this app for my graphic design work. If not can I get a refund since the program isn’t functioning as promised? Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 5, 2020 Staff Share Posted February 5, 2020 Are you using an Apple Pencil or a 3rd party pen? Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 5, 2020 Author Share Posted February 5, 2020 I'm using a brand new Apple Pencil 2nd Gen. The iPad is brand new also, only a 1 month old and is updated to the most recent iOS. Can you please offer some troubleshooting tips? Or does Affinity not have another customer service method I can contact. I appreciate you responding, but this forum chat takes a day between each message sent by the time you respond and I see it. Is there a phone number or email I can write to that will? I was hoping to have this resolved quickly. Thanks Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 5, 2020 Staff Share Posted February 5, 2020 I'm afraid we don't have any support over the phone. We have got the same cover (hour wise) over the forum/email, so it would not make any difference in the response time. This issue is not something we've ever seen, and we're still trying to replicate it. What happens if you open one of the samples from the home screen and use the Brush tool? Does it still freeze after 3 strokes? Is it fine if you use the Pencil tool instead of the Vector Brush Tool? Is it fine if you use the Brush tool in Pixel Persona? Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 5, 2020 Author Share Posted February 5, 2020 Ok, no problem. I tested it on a sample with the same results. Video 1 is of the pencil tool. Almost immediate freeze. Video 2 is of the vector brush again on the sample - 3 strokes and frozen. I made the brush bigger so you can see the brush distortions as well IMG_0010.MP4 IMG_0011.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 5, 2020 Staff Share Posted February 5, 2020 How about pixel persona with Force Pressure on? Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 5, 2020 Author Share Posted February 5, 2020 Pixel persona works fine with pressure turned on. I just tested it. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 5, 2020 Staff Share Posted February 5, 2020 Can you try a few more things Restart the iPad inside the app, go to Preferences > General and enable "Show Touches", and attach a new screen recording please. Preferences > Tools and enable Touch for gestures only. Attach another video with this please Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 5, 2020 Author Share Posted February 5, 2020 I did both tests with pencil and vector brush for you to see. See attached. All resulted in frozen app and then crash. IMG_0014.mp4 IMG_0015.mp4 IMG_0013.mp4 IMG_0012.mp4 Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 9, 2020 Author Share Posted February 9, 2020 Hi, it’s been a few days and I’m wondering if you are able to Finish helping me with getting the app running. It still crashes with pressure turned on. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 12, 2020 Staff Share Posted February 12, 2020 Sorry for the delayed reply. I'm afraid there's not much we can suggest at this point. We've never seen anything like this before. Can you perhaps try this on a friend's ipad/apple pencil? Or go to an apple store and test it on one of their iPads? Resetting the iPad to factory default (and therefore loosing all the data/setings/etc) might(or might not) solve the issue, but it's just a matter of guessing now, as there is nothing in the code that could crash the after the 3rd stroke. Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 13, 2020 Author Share Posted February 13, 2020 This is a brand new iPad so I tried factory resetting with the same results. I don’t have a friend with an iPad and don’t live close to an Apple store unfortunately. Is there a way to get a refund please since this can’t be resolved? I looked for the refund option through the App Store but It isn’t available because it just tells me to contact the developer of the app. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 13, 2020 Staff Share Posted February 13, 2020 We managed to replicate a similar issue. When that happens, can you zoom in/out or change tools (to node or move tool for example)? We are weeks away from a new update (1.8) and if you wanted you could join the beta group. 9 hours ago, lafasta said: I looked for the refund option through the App Store but It isn’t available because it just tells me to contact the developer of the app. Unfortunately we do not have any control over Apple's return procedure. More info here: https://support.apple.com/en-gb/HT204084 Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 16, 2020 Author Share Posted February 16, 2020 Ok, I would like to join the beta group to see if it will fix the issue. Please send me the steps to do that. Thanks. And no, when it happens I can’t zoom but sometimes it sometimes allows me to back out to the main screen, or it freezes completely and closes. Quote Link to comment Share on other sites More sharing options...
lafasta Posted February 21, 2020 Author Share Posted February 21, 2020 Hi Gabe, still waiting for the beta info. Thanks. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 24, 2020 Staff Share Posted February 24, 2020 Sorry for the delayed reply. As we will be releasing 1.8 very soon there is no need to join the beta group. Quote Link to comment Share on other sites More sharing options...
Cecil Posted February 24, 2020 Share Posted February 24, 2020 2 hours ago, Gabe said: Sorry for the delayed reply. As we will be releasing 1.8 very soon there is no need to join the beta group. Leap year gift? Quote Cecil iMac Retina 5K, 27”, 2019. 3.6 GHz Intel Core 9, 40 GB Memory DDR4, Radeon Pro 580X 8 GB, macOS,iPad Pro iPadOS Continuous improvement is better than delayed perfection Link to comment Share on other sites More sharing options...
Staff Gabe Posted February 26, 2020 Staff Share Posted February 26, 2020 The update is now live. Can you please confirm if this is still an issue? Quote Link to comment Share on other sites More sharing options...
lafasta Posted March 4, 2020 Author Share Posted March 4, 2020 Hi Gabe, I’ve tested the updated app and there’s still a problem. The app doesn’t freeze and I can draw with the vector brush which is an improvement but the brush strokes don’t function correctly. For example, as soon as I touch the pencil to the screen the brush tip spins in a circle distorting the stroke. It’s impossible to draw a straight stroke because the beginning is always spun in a circle. I attached a video to show you what I mean. I am not spinning the pencil at all but you can clearly see the tip circles at the start of every stroke. It happens with all the brushes. Maybe there’s a setting I need to change for my pencil? Please help. 3-MAR-2020.mp4 Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 4, 2020 Staff Share Posted March 4, 2020 We are aware of this and it has already been logged with our developers. Quote Link to comment Share on other sites More sharing options...
lafasta Posted March 5, 2020 Author Share Posted March 5, 2020 Ok, thanks for letting me know. I’m sure I know the answer but I have to ask. Do you think it will be fixed on the next update? I can’t wait for these issues to be fixed so that I can use this app 😁 Quote Link to comment Share on other sites More sharing options...
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