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Constant crash when opening file


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Hello, do you maybe have any update about this?

 

On 12/9/2019 at 4:01 PM, Sean P said:

Hi NevraArts,

Are you able to drag the file from the Home screen into the Files app and then upload a copy of your document please? Does the second one shown on your home screen also crash?

 

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Hi NevraArts,
Sorry for the delay in responding. Unfortunately if it is not possible to drag the file from the home screen to Files (or elsewhere) then it maybe very tricky due to the very sandboxed nature of the iPad.

If you have a Mac you could try using the trial version of the iMazing software to see if that gives you access to the files. I've given some steps in the post below, so it is worth checking those out. Personally you will be best dragging the 'com.seriflabs.affinitydesigner.ios' folder over to your mac and investigating that, as the trial only allows you 10 drag operations, so that will copy all files in 1 operation. 

 

 

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