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Everything posted by StevenS

  1. Hi @djogon, Welcome to the Affinity forum. If you could send an email to affinity@serif.com letting them know exactly what you need, they may be able to help. Generally we offer a discount when purchasing all three apps together.
  2. Hi Remy, If you purchased Affinity Publisher in the last 14 days, then you can email affinityreturns@serif.com and request a refund to repurchase through the MAS. Unfortunately we do not offer refunds for purchases made over 14 days ago.
  3. Hi @Heavy Chef, Welcome to the Affinity forum. Two separate accounts are indeed required. Not all Affinity users will have purchased through the Affinity Store as our apps are also sold through the Mac App Store and the Microsoft Store. To avoid any confusion of some users having an account by default of purchasing through our store and others not having an account, the forum is here as its own separate entity and users can choose whether or not they wish to create an account.
  4. Hi @Nik1, Welcome to the Affinity forum. You can use Affinity apps on as many devices as you require for your own use providing that they are the same operating system. For example, if you purchase a Mac licence, you can install on as many Macs as you require for your own use.
  5. Hi @cocoazenith, To place an order with an EU VAT number, please contact affinity@serif.com with the following information. They'll send you a proforma and advise how to make payment. Billing address Mac or Windows licence Valid email address for licence Currency Preferred payment method EU VAT Number
  6. Hi @sfb, That is a good question and the answer is VAT, which as (I suspect) you are a UK citizen are entitled to pay on all purchases.
  7. Hi @gordoshootsraw, Welcome to the affinity forum. As mentioned in the email "we’ve slashed the prices of all our content packs in half". The Affinity apps and Workbooks are not included in the current offer, but it is a great time to grab one of the packs. Just follow the link in the email to be taken straight to the content pack page.
  8. In the email... ...is written after "so as a thank you, we’ve slashed the prices of all our content packs in half". The email is pretty clear as to what is discounted providing the entire email is read
  9. Hi @BlakeH, Walt has already hit everything on the head, and you will need to discuss this with Apple. A product key is not issued for App Store purchases, the licence is verified through the App Store and linked to an Apple ID.
  10. Hi @didymus7, Welcome to the Affinity forum. I'm sorry to hear that your entire order did not arrive, could you please contact affinityorders@serif.com with your name and order number and the team there will be able to look in to this for you.
  11. Hi @Mr Lucky, Our store and our marketing email subscription are two separate entities, so it is possible to have one and not the other. I suspect that you purchased Photo and Designer through either the Mac App Store or the Microsoft Store and as such you do not yet have an account on our store. Please use the "New to Affinity" and you will be able to create an account and access the Publisher trial.
  12. Hi @titulinus, Welcome to the Affinity forum, should you wish to post queries about any of our Legacy applications, please do so on the relevant forum here. That said, this specific post may help; https://community.serif.com/tutorials/details/114502/how-to-export-movieplus-unlock-codes-for-use-on-a-new-computer
  13. Hi @Nugetto, Welcome to the Affinity forum. Unfortunately we do not currently offer discounts for individual licences. For groups however, you may wish to take a look at the link below and contact the Education team directly to see how they can help. https://affinity.serif.com/education/
  14. Hi @alfacinha, Workbooks to Portugal are shipped from with in the EU.
  15. Hi @barryt, Welcome to our forum. All of our 1.x updates are included free and we roll our macOS and Windows updates simultaneously.
  16. Hi @OnnaleeFord, Welcome to the Affinity Forum. You would need 3 licences to be able to do this. The licence for yourself allows you to install the app on as many devices as you need for you own use, which would cover the one in your office, and the one in the classroom (you could even install at home if you wish). You would need two additional licences for each of the two student computers.
  17. Hi @nikesh, Welcome to the Affinity forum. It appears from your Affinity Store account that you have been able to resolve this issue, is that the case?
  18. Hi @Yankeese, Welcome to the Affinity forum. Here's a direct link if you have still been unable to find it on the website - https://affinity.serif.com/publisher/trial
  19. Hi @paulbrittgarcia, Welcome to the Affinity forum. As a UK company we tend to not celebrate US holidays with discount sales. We also do not announce ahead of time when we will be having sales, but to ensure you do not miss out, you could sign up for our newsletter - https://affinity.serif.com/signup/ We have also not offered or published any discounts codes, and as such you will not find an area to apply a code at our check out.
  20. Hi @Artur_P, Welcome to the Affinity forum. To request a refund, please contact affinityreturns@serif.com if you have not already done so.
  21. Hi @GarryP, To summarise, one licence = one user It is not possible for a group or a business to purchase one licence and then all use the app simultaneously, but as an example - Ambridge Book Club could purchase a single licence and associate it with an email address unique to the business but not a fixed individual, for example, and Affinity Store account under editor@amridgebookclub.com or an iTunes account. That licence could then be used by whoever may be the editor at that time, on whichever device appropriate to the OS that the app was purchased for. When that individual steps down they would be required to uninstall the app and hand over the account through which it was purchased to the new editor.
  22. Hi @S.O.T.L, Welcome to the Affinity forum. We do not have any such discount for this circumstance, sorry.
  23. Hi @PaulEC, Our website should default to your location, however we do on occasion hear reports of people not seeing the prices in their local currency for one reason or another. This can be because they are using a VPN or a third party browser plugin is preventing our site from detecting the correct location. If you have a Store account, the prices will show accordingly to the currency of the country you account is set to once you sign in. If you do not have an account, one is created for you just prior to making a purchase and the cart content prices will update according to the country you select.
  24. Hi @mattf1, Welcome to the Affinity forum. We offer 10 day trials for our apps, and you can find the one for Photo here.
  25. Hi @Lesca Smith, Welcome to the Affinity forum. All of our apps are sold separately, so you would need to purchase a unique macOS licence to be able to install on your Mac.
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