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Cliff evans

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Posts posted by Cliff evans

  1. 40 minutes ago, Fixx said:

    Like Adobe? I don't think so.

    Ease up people, Serif cannot do everything at the same time. As a small company they cannot really guarantee a certain feature will happen at certain time frame. There may be unforeseeable problems which may delay implementation severely. And also, software architecture may force to add features in certain order. otherwise they will end up with spaghetticode that is impossible to maintain.

    Ease up!  When they released the software I asked the question straight away, when will you include DXF output, I was told then that it was in the pipeline and would not be long!  They are happy to take the money from us and plough ahead with the new Publisher.  It would not take long to add what we have been asking for since day one of release.  Actually, before then, I was asking for it when the software was in the beta testing stage!

  2. 2 minutes ago, Flymo Fo said:

    Serif need to understand that keeping your customer informed and involved is essential in business. That doesn't take much time or cost much money. Ignoring your customer's polite requests for updates is why companies lose customers and remain a small time operation.  

    Paying customers should not have to "encourage"  Serif to produce fit for purpose software. Serif should do it to retain old and attract new customers. How much effort would it take for them to say "We expect to have DXF export available by X date" or  "We have no intention of including DXF output ever", rather than burying their heads in the sand and hoping the problem will just go away. 

    Are some of these "dedicated users"  Serif employees or do they not actually make anything in the real world by the way. 

    Designer Is promoted as a professional product. It doesn't have this essential professional feature.  They just need to tell us when and if DXF output is planned be implemented. If its not going to be just tell us. Its not rocket science. 

    Could not agree more!!

  3. The thing is, DXF support has been requested from day one, it was at the time intimated that it would be implemented which is certainly what tipped the scales for me to purchase!  The fact that the feature is available in most other software packages is an indication of it's importance to the industry!  I have now bitten the bullet and purchase Illustrator.  If Serif had implemented their commitment to include the function I would still be using Affinity.  So, not only have they lost me but, they have also lost loads of recommendations I could and would have passed on!  The fact that they now do not even answer this subject speaks volumes on the company.

     

  4. Will not be purchasing anything else from this company!  Their support is non-existent.  Purchased Affinity Designer and Photo when they were first released.  Since then there have been numerous requests to incorporate the facility to open and save dxf/ dwg files in Designer.  all requests have been ignored!!  This is a feature that is required by a lot of designers.  The first request for this was August 2014!! still being requested now but the requests are never answered.  So beware when purchasing.

    Here is the forum with the requests:

     

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