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Ricardo Zea

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  1. This is offtopic but if you got a receipt from Microsoft you are legally entitled to a refund. Worst case scenario, you may want to give Microsoft a call. -- Ontopic: Well, the same goes for any app purchased anywhere else and sometimes that's not necessarily the case. Look at this thread ‾\_(ツ)_/‾. Nonetheless, I'm glad you have Designer working now.
  2. And what have you tried in order to fix your problem? Please provide some insight into the things you've tried so we know where to point you to.
  3. FWIW, I was able to fix this same issue by uninstalling the Windows Update KB451538. Read how I did it in this post: Good luck.
  4. HUGE Thanks for providing the links @walt.farrell, very helpful. And in fact, I do have RivaTuner installed since I run MSI Afterburner to monitor my video card. However, I was able to fix the issue (maybe temporarily) by uninstalling the Windows Update KB451538 rather than dealing with RivaTuner. Here's are the steps to uninstall a Windows Update: Press Win+I to open Windows Settings. Choose Update & Security. Click the View update history link. Click the Uninstall updates link at the top left. Look for Windows Update KB451538 and uninstall it. Restart Windows. That did it for me. I found that fix in the forum that @Forssux shared in which he's having similar issues but with Affinity Photo. Here's the link to that forum again: Thanks go to @Lee D as well for helping us out albeit only comment in this forum >_< Thank you for your help.
  5. @Forssux Thanks for the link, hopefully one of the things they suggest to you actually works for me. However, my issue isn't having the software to install, it actually installs just fine. My issue is that Designer shuts down as soon as it starts running. Doesn't look like this is something happening to you, is it? @haakoo It's great that you're a dedicated user and all, but I don't see you helping either Forssux or me here, just scolding at him/her, who is clearly frustrated. I am as well. And yeah, you know what, if we are paying customers Serif should drop by and help if that was ever a possibility. On that note, rather than trolling, do you have any valuable pointers on how to fix this issue anyhow?
  6. Thanks but that didn't work. I also noticed in the Task Manager that the AD executable starts to run and then it shuts down. AD used to work just fine before installing 1.7.2. - I reinstalled version and now I get the message attached: Any idea what may be causing this then?
  7. After I updated to the latest version of Affinity Designer (version 1.7.2), it no longer starts. Like, I click the icon on the Task Bar and it never opens. Any idea why is this happening? Thanks,
  8. Hello, You know how in some vector editing programs (I use CorelDRAW) you can define a particular shape on the ends of a line? For example, you create a line and then you can chose the shape you want on each end. See screenshot below of CorelDRAW. I've looked all over the place in AD and I haven't found anything like this. 1. Is there something like this in AD that I am not aware of? 2. If not, would this be a feature worth recommending to the AD team? Thank you,
  9. Awesome QA! Please let me know what's causing the issue, I'm very curious to understand the cause. Looking forward to a solution for this. Thank you for your assistance.
  10. FWIW, I'm experiencing the same error message in Designer: https://forum.affinity.serif.com/index.php?/topic/38855-crash-reports-0x0000005-and-0xe06d7363/ As far as I've been able to figure it out, the symbols are the offenders. Not sure if you're using symbols on Photo (I don't use Photo yet so I don't know how it works). Good luck.
  11. Hello, Well, the file is still giving me issues… I uploaded a new file "Designs - RV3.zip". Open that file and try to delete the artboard on the bottom right named "Design RV2 - MVR - Tasks C - COMPLETED"; choose "Delete objects". Designer will crash giving the error 0x0000005. Thank you,
  12. Hello, I've been using Designer for Windows for months now and I am very pleased. However, I find Designer quite slow. The performance isn't there. I do have a decent machine, I'm a gamer so I know what it's needed for a performant machine. Here are two examples of how slow Designer is: 1. When clicking to expand a group or artboard, etc, It takes a second or so for the panel to open. 2. When CTRL+Clicking inside a group, it takes several seconds to select the element in the group. Please increase the speed of Designer in Windows! Thank you,
  13. Hello, So in Fireworks it was very easy to work with guides because regardless of the tool I had active I was able to pull guides into my workspace. Please add this feature to Affinity Designer. Thanks,
  14. Hello… QA. I'm uploading the file as I write this, it's 68MB. FWIW, I am no longer experiencing any problems, not sure what happened. Below is a short description of my Windows 10 machine: Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170327-1835) Memory: 16384MB RAM Available OS Memory: 16284MB RAM DirectX Version: DirectX 12 Card name: NVIDIA GeForce GTX 560 Manufacturer: NVIDIA Chip type: GeForce GTX 560 Drive: C: Free Space: 1596.7 GB Total Space: 1907.3 GB Drive: E: Free Space: 136.0 GB Total Space: 152.6 GB Drive: Z: Free Space: 15.6 GB Total Space: 152.2 GB A few things to note: In my artboards, the symbols were turned into groups (not sure how that happened), so I recreated the symbols again and replaced those groups with the newly created symbols. The Symbols panel had a ton of elements as "groups" they didn't say "symbols", they said "groups". Not sure if that's normal (maybe it is, I'm not an expert at Designer yet) but it is very weird to see "groups" in the symbols panel. Not sure how all those "groups" were created and populated the symbols panel. I deleted all those groups from the symbols panel and proceeded to create the symbols I needed, again. I had already created them in the past. Thanks for your assistance.
  15. Hello, I have a hefty design file and AD was working fine until 10 minutes ago. Now every time I move or do anything to any element in the file I get one of two "Unhandled Exception" errors. I've tried saving it with different names, restarting my machine, copying one of the artboard to a new file but then I move anything and AD dies. Nothing's worked. Then the Crash Reporter says it can't find the report to send or the report is invalid. See attached screenshots. What is going on? I need help with this ASAP because this is a client file, this is a full-blown project I'm working on right now. Thanks, EDIT--- FYI, seems there's something going on with the symbols. I ungrouped them and replaced them and now the file works fine so far… EDIT 2--- AD keeps shutting down with error 0xE06D7363 when I try to make a copy of an artboard. EDIT 3--- The symbols are the offenders I just found out. If I ungroup all symbols from an artboard, I am then able to duplicate the artboard.
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