Leigh

Diese FAQ sollte helfen: https://forum-affinity-serif-com.translate.goog/index.php?/topic/167828-accessing-affinity-v2-apps-from-other-apps/&_x_tr_sl=auto&_x_tr_tl=de&_x_tr_hl=en&_x_tr_pto=wapp

Welcome to the forum! This can happen if you don't have the dependencies installed. This should help:

Welcome to the forum! It sounds like you don't have the Microsoft App Installer installed. It can be downloaded from within the Microsoft Store here.

Welcome to the forum! This can happen if you don't have the dependencies installed. This should help:

Welcome to the forum! This isn't an error i've seen so far with MSIX. I can only suggest that you download the MSIX again to make sure it's not corrupted and/or try installing the app using the Powershell method mentioned here: Let me know how you get on.

Which Firewall are you running? Does it tell you which URLs it's trying to connect to/blocking?

I'm locking this thread as most users who have experienced issues regarding payment have made other threads asking for help. Our Customer Service team are working through all forum replies, emails and social contacts as fast as they can and will reply to your thread as soon as possible. In the meantime, please read the below FAQ which explains the issues you're encountering and why. Please try to avoid creating multiple posts/threads/emails about the same issue - it won't make the Customer Service team work any quicker than they already are. As it mentions in the banner above, thank you for your continued patience.

I've been unable to see this message on the start up screen but I'm guessing it's just a check to see if there's MS Store licence on the machine. We won't be sharing any data with the MS Store if you've downloaded and installed the MSIX version from our website.

In order to enable Hardware Acceleration in Affinity V2 apps, your graphics card will need to have Direct3D 12 Feature Level 12.0. To find out if your graphics card(s) has Direct3D 12 Feature Level 12.0 please follow the below steps: Press the Windows Key + R Type dxdiag into the Run dialog and press OK This will bring up the DirectX Diagnostic Tool. Click the Display tab and look at the Feature Levels under the Drivers section - this will show you the feature levels your graphics card supports: Please Note: If you have multiple displays connected to your machine you will have multiple Display tabs listed. You need to make sure that you have the correct Display tab selected to show the correct details for any dedicated graphics card you have installed or connected.

Affinity V2 apps require a DirectX 10 compatible graphics cards and above to run. To find out which version of DirectX your graphics card(s) supports please follow the below steps: Press the Windows Key + R Type dxdiag into the Run dialog and press OK This will bring up the DirectX Diagnostic Tool. Click the Display tab and look at the Feature Levels under the Drivers section - this will show you the feature levels your graphics card supports: Please Note: If you have multiple displays connected to your machine you will have multiple Display tabs listed. You need to make sure that you have the correct Display tab selected to show the correct details for any dedicated graphics card you have installed or connected.

I can confirm that this issue can also cause the error: "Cannot open app package. Error in parsing the app package". I've created an FAQ here:

This can happen if the AppX Deployment Service (AppXSVC) is disabled for some reason. It can be enabled by following the below steps: Press the Windows Key + R Type Regedit into the Run dialog and press OK Navigate to Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AppXSvc In the right pane double click on Start Change Value data to 2 and press OK Now restart your computer and try installing your Affinity V2 app again.

I was the one who hidden your original post. Users shouldn't have to reinstall Windows to get our apps working correctly and we would prefer that issues with our apps, particular performance related issues are logged with us to investigate. Reinstalling Windows may have resolved the issue for now but what's to say that the issue doesn't reoccur and needs further investigation later. I will leave this post up but it's not something we (Serif) would recommend users do if they run into issues with our apps. Please log any issues you may find in the Bugs section here - We're extremely busy at the moment after the V2 launch but we will respond to all forum threads, email tickets and social contacts as fast as we can

I've not forgotten about you but we're extremely busy at the moment, as you can imagine. If the app is working on a new user account but not on your existing account then it must be a permissions related issue. The following article gives 6 potential fixes to your error: 0x80073D02 - I think you may have tried a few of them but perhaps the others will resolve the issue within your normal user account. https://www.thewindowsclub.com/microsoft-store-error-code-0x80073d02

You're correct. No idea why I had the other location listed - I've updated the FAQ 👍

It can happen, yes.

If you're getting the same error on the MS Store version too then i'm not. Can you try creating a test user account on the machine to see if the same happens?

Goodnews:

@JimInFloridaThe above error indicated that the app is installed. Are you still getting this error message when trying to run the app?

Can you try installing the App Installer from here to see if that helps!

Might be worth trying to search for the App Installer app in the Microsoft Store app. It will tell you if it's installed or not.

You could also try creating a new user account to see if that allows to install the app via the MSIX or MS Store.

@VectorWhiz What happens if you try and open the app from the Start menu, do you get the same error? Just read the updated post. Did you change permissions on the WindowsApps folder before trying to the launch V2 for the first time?